Unsolved
2 Posts
0
207
March 15th, 2023 04:00
G2723HN, having black screen
I bought it 2 weeks ago and got it yesterday. When I turned on my monitor it showed nothing not even logo of Dell. But the power button light is on. When I connect it to my computer it says it's connected. I tried switching cable and no luck. Unplugged the cable waited 30 seconds and plugged it back nothing changed. But when I turn off my monitor I can see little light turn off very little light. I don't know what to do now. Can someone help me?
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DELL-Chris M
Community Manager
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March 15th, 2023 05:00
Was this G2723HN purchased new directly from Dell?
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private G2723HN Service Tag.
Open the online G2723HN User's Guide to page 54. Run the Built-in diagnostics. Does it pass or fail?
topsecret
2 Posts
0
March 16th, 2023 04:00
menu doesn't appear on screen.
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
0
March 16th, 2023 05:00
Click the blue DELL-Cares username. On the right, click, "Send this user a private message". Share the private monitor Service Tag and all of your troubleshooting with them.