5 Posts
5
9515
G3223D, firmware M3C102 24N58 not detecting monitor
As title says, I really need this cause I cant stand the back blue light. Trying this:
PC -> DP cable -> G3223D
PC -> USB-C cable -> G3223D
No in between stuff. Windows 10 64 bit. Windows is up to date as I'm writing this.
When connecting the USB-C cable, Windows sees it as "billboard device". The Device Manager of course detects the G3223D via DP cable (Dell G3223D (DisplayPort_SDR)).
DELL-Chris M
Community Manager
Community Manager
•
54.5K Posts
1
September 30th, 2022 08:00
The Displays Team is aware of the issue. Still under investigation.
maybegreg
1 Message
0
October 1st, 2022 13:00
I have a razer blade 15 2020 (base) and I recently purchased the monitor referenced in the title. I found myself wanting to turn the blue backlight off and found the way to do this was to install the firmware. I have been unable to do this as the firmware update tool displays that it cannot detect the monitor:
Any help or advice would be greatly appreciated.
wopwops
13 Posts
0
October 3rd, 2022 10:00
We're all having the same issue. Dell have not yet released an updated firmware installer.
TimRoyCNY
8 Posts
0
October 6th, 2022 16:00
I downloaded the Oct 4th / DDMSetup.exe 2.0.0.135, A00-00 Dell Display Manager Application. It claims in the notes to have a Firmware update feature so I figured I'd give it a shot. The program installs with no issues. I opened it and it detects the firmware is out of date on the monitor. It downloads the update and again it cant detect the monitor since it runs the firmware update as a separate file just like when you download the firmware file by itself. Maybe you can integrate the update process to the Dell Display Manager App since it has no problems talking to the monitor?
qjcesc
3 Posts
0
October 7th, 2022 11:00
We're all having the same issue.
Nikamus
1 Message
0
October 8th, 2022 12:00
I have exactly the same issue. USB C port no signal detected. And even from different laptop when i unplugged DP port, only type c is connected it says the same error. Please help us. We want to upgrade it.
wopwops
13 Posts
0
October 9th, 2022 21:00
Do you know what happened with this issue? There hasn't been any update since this post. Thanks.
MoschuS
6 Posts
0
October 10th, 2022 05:00
It looks like new file with 10 Oct 2022 date is on the website... Who will try it first?
commodon
1 Rookie
1 Rookie
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87 Posts
1
October 10th, 2022 05:00
I can confirm the new update released October 10th works! Firmware is now updated succesfully using the USB-C connection
commodon
1 Rookie
1 Rookie
•
87 Posts
0
October 10th, 2022 05:00
Like Mikey in the old Life Cereal commercial, let's get him to try it...
Life cereal: Mikey likes it! - YouTube
ominousblack
1 Message
0
October 10th, 2022 07:00
The latest release is working for me too, using the USB-C upstream.
Orimm
10 Posts
0
October 10th, 2022 07:00
I will repeat the question. Can I somehow update my monitor if I don't have usb-c on my computer?
MoschuS
6 Posts
0
October 10th, 2022 09:00
Confirmed! It is working here also, using provided usb-c cable and laptop.
wopwops
13 Posts
0
October 10th, 2022 10:00
It works now. I updated the firmware and was able to turn off the blue LEDs on the back Thank you.
DELL-Chris M
Community Manager
Community Manager
•
54.5K Posts
1
October 10th, 2022 10:00
Good work!
The first Windows OS M3C102 firmware ending in 24N58 has been pulled.
The second Windows OS M3C102 firmware ending in 4WW4X is now live.
Honestly confused as to why they didn't just rename it to M3C103? Oh well, just glad it works.