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1 Rookie
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6 Posts
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620
March 14th, 2023 07:00
G3223Q, YouTube lags
Dear Community,
I hope you are well. I have an issue with my Dell G3223Q while watching YouTube. The video seems to lag - as if it is stuck at 30FPS or less. I have no issue with other apps and/or websites such as Netflix.
The G3223Q is connected to the laptop via HDMI cable that came with the G3223Q.
My system:
ACER Nitro 5 (Nitro AN517-52)
i7 10th Generation
Nvidia GeForce 1660 Ti
Thanks for any help
Alberto
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aalberto
1 Rookie
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6 Posts
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March 14th, 2023 08:00
Hi,
I have sent the service tag as requested.
Alberto
DELL-Cares
Moderator
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27.8K Posts
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March 14th, 2023 08:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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March 14th, 2023 08:00
We have not yet received the private Service Tag. Click DELL-Cares. On the right, click, "Send this user a private message". Share the private G3223Q Service Tag with them.
Open the online G3223Q User's Guide for reference.
* Open the G3223Q Menu
* Go to Others
* Open Display Info
* Post a picture of it or tell us everything it states
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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March 14th, 2023 09:00
* Open the G3223Q Menu
* Go to Others
* Open Display Info
* Post a picture of it or tell us everything it states
DELL-Cares
Moderator
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27.8K Posts
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544 Points
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March 14th, 2023 09:00
We’re sorry for the inconvenience. We have replied to your private message. We request you to continue chatting with us through private message, as our interaction would involve sharing personally identifiable information.
aalberto
1 Rookie
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6 Posts
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March 14th, 2023 14:00
Hi, thanks for your reply.
Here are the infos requested:
Thank you
Alberto
DELL-Chris M
Community Manager
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March 15th, 2023 05:00
So the G3223Q is correctly set to 3840x2160 60Hz. That and the fact that other sites like Netflix work means the fault is some setting inside YouTube.
aalberto
1 Rookie
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6 Posts
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March 15th, 2023 23:00
Hi Chris,
Thanks for the reply.
Actually, I do not use Netflix via browser but through the app and it works fine, do drop in the framerate. I will check, however, if anything happens by watching Netflix via browser and keep you posted.
Thank you,
Alberto
hctan77
1 Message
0
May 9th, 2023 07:00
I had the same issue with youtube. Maybe this might help, it works for me - in nvidia control panel, set your monitor refresh rate to 144hz.