I have the same issue, and Service tag does not come up with anything. Serial # is CN-0FJ44J-74445-5BO-AZJM-A01
Need to find the model, so I can troubleshoot why the Padlock icon keeps flashing. This belongs to one of our remote users, so I can't see what buttons are on his screen, or assist.
Possible ways to unlock = * Press the #3 Menu button for 15 seconds * Press the #4 Exit button for 15 seconds * Press both the #3 Menu and #4 Exit buttons for 15 seconds * Enter the monitor OSD (On Screen Display) -Others, look for Menu Lock, choose Unlock
DELL-Chris M
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April 13th, 2016 08:00
* Go back to the top of this Monitors Forum
* Open the Pinned posts, "FAQ Monitor"
* Open, "Monitor model identification from the serial number"
(edited)
shelties1
3 Posts
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April 21st, 2016 11:00
I have the same issue, and Service tag does not come up with anything. Serial # is CN-0FJ44J-74445-5BO-AZJM-A01
Need to find the model, so I can troubleshoot why the Padlock icon keeps flashing. This belongs to one of our remote users, so I can't see what buttons are on his screen, or assist.
shelties1
3 Posts
0
April 21st, 2016 13:00
Thank you! I will have him give it a try and let you know if it worked.
Karen
DELL-Chris M
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56.9K Posts
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April 21st, 2016 13:00
Dell part FJ44J = P2213
Possible ways to unlock =
* Press the #3 Menu button for 15 seconds
* Press the #4 Exit button for 15 seconds
* Press both the #3 Menu and #4 Exit buttons for 15 seconds
* Enter the monitor OSD (On Screen Display) -Others, look for Menu Lock, choose Unlock