Monitor warranty Question

Question

Hey, Are warranties for Dell monitors transferable?? I've read for quite some time and haven't found an answer yes or no... thanks, finkle

DELL-Chris M · Answer

finkle, Yes, they are. All monitors have a 3 year warranty based off of the PPID number found on the rear of the monitor. The original owner and you need to fill out the transfer of ownership form.

finkle · Answer

Thanks you Chris M :-) that answers my question.. Happy New Year all.... finkle

azbruno · Answer

@Anonymous-ChrisM wrote:
finkle,

Yes, they are. All monitors have a 3 year warranty based off of the PPID number found on the rear of the monitor. The original owner and you need to fill out the transfer of ownership form.

Is that true that all monitors have a 3 year warranty, regardless of the system warranty? My understanding was that if the monitor was included with the system, then the warranty for the monitor was the same as the warranty on the system, even if only 1 year.

azbruno · Answer

Thanks, Chris. I was told differently some time ago. So I recently bought the system w/o monitor (1 year warranty) and then bought the monitor as a separate order to get the 3 year warranty. Good thing the cost was less than $10 difference.

But what's a PPID?

-Bruno

DELL-Chris M · Answer

azbruno,

Monitor purchased by itself on an Order Number
- 3 year warranty based off of the PPID number

Monitor purchased with a PC on the PC Service Tag Number
- 3 year warranty based off of the PPID number OR the longer PC warranty (some PCs sell with 4 or 5 year warranties)

Monitor purchased from a reseller (Ebay, CostCo, etc.) with no Order Number or PC Service Tag Number
- 3 year warranty based off of the PPID number

DELL-Chris M · Answer

azbruno, It is like a serial number. Just read the long number off of the back of the monitor to the Dell technician.

finkle · Answer

hey ChrisM,
I've been on Dell Chat for around 1.5 hrs and the Telephone for around an Hour and no one will even let me give them the PPID number... they only want an order number and won't do a thing with out it... I need to call CS with my Case # to see if they will help me.. I have little hope after the other chats/calls....

thanks for you help though and Happy New Year, finkle

Cristoff · Answer

Sorry Chris, it seems it isn't so simple.

Same issue. I bought a 2407 monitor from Costco.ca.

I've been on phone for a hour, Dell Canada support can't do a thing for me.
In their records, this monitor is owned by Costco. So they can't trust anyone calling and pretending he's the new owner. They don't even want to listen to my PPID number. They need a P.O. with my name/address on it in order to give me support.

So Dell Support want me to call CS to update the Dell records. CS said they have no right to make any ownership transfer. So I'm stuck. FInally, they throw the ball to Costco asking me to make a ownership transfer with Costco. What a mess. Any suggestion ?

Message Edited by Cristoff on 01-11-200705:34 AM

DELL-Chris M · Answer

All, Let me see what I can do. Please provide me with the following information in a private message, not on the board - Name: Shipping address: Phone: Monitor model: Monitor PPID number: Reason:

zxcvb531 · Answer

I was told by customer service today, there is no transfership for monitor warranty to new owner only if they are with computer system. I have 3 monitors I need to have warranty transfer. 2 to me and one to someone else. there needs to be some clarification on the monitor webpage saying if you buy a warranty you are the only one wwho use it. somewhere offshore help don't know what they are talking about. if my state attorney general hears about this somebody is in trouble with conssumer law.

Frank06 · Answer

Hello,

I had purchased a Dell monitor along with a system, and when the monitor failed, one person told me that it was under a seperate 3 year warranty, even though the system was only 1 year. Then when I called back they told me that the monitor fell under the system warranty, so it was only warranted for 1 year.

Now you're saying that the monitor is infact warranted for 3 years!? That's great! Although it sucks that I've been without my nice monitor for like 6 months now, but then it's still under the 3 year warranty, so you can get me a replacement?

Please advise, I will send you all pertinent information.

Monitors

Monitor warranty Question

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