P2214H, MacBook, connection help

Question

hello, I have a MacBook and a P2214H monitor to use for school and work at home. I have a DisplayPort cable which runs to a Thunderbolt/HDMI adapter that then plugs into my Mac. When I plug the P2214H in and go to the DisplayPort setting, it says it is entering sleep mode and doesn’t connect to the Mac. My Mac has worked on another monitor (a friends) so that is why I got this one thinking the same. Any help or troubleshooting would be awesome!

Thanks my friends,

Gordie

gballhorn · Accepted Answer

There is just a USB port and the Mini Display/Thunderbolt. MacBook Thunderbolt out port --> Thunderbolt/USB Type-C to DP cable --> P2214H DP in portDELL-Chris M

gballhorn · Answer

I also do not have a service tag number as the monitor was made in 2015 and does not have one (from what I gathered online) so I am unable to contact dell about it.

DELL-Chris M · Answer

The P series monitors are not validated by Dell in macOS. See the FAQ =
FAQ Dell monitor and Apple

It sounds like the source (MacBook) video out port is HDMI which is not going to work. A source (PC) HDMI out port cannot "upconvert" to a monitor DP in port. Below are the options I see for you =

MacBook HDMI out port --> HDMI to DVI cable --> P2214H DVI in port
MacBook HDMI out port --> HDMI to VGA cable --> P2214H VGA in port

gballhorn · Answer

thanks for the reply! So if my Mac doesn’t have an HDMI output i am hooped? Or would the DVI or VGA to HDMI work? And then get an HDMI to thunderbolt or mini display in order to plug into my Mac or will that still not work and the incoming cable to my Mac needs to be an HDMI?

Thanks

Gordie

DELL-Chris M · Answer

Let's start over. What video out out ports are on this MacBook?

Monitors

P2214H, MacBook, connection help

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