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April 14th, 2020 08:00
P2421D, DDM not recognize as supported
I use my HP laptop connecting the DELL monitor, but error occur when starting DDM.
Intel UHD Graphics 620, Nvidia GeForce MX150 and P2421D drivers are all updated.
Windows 10 is the operating environment.
Below is the diagnosis report from DDM. Please help.
Diagnostic Report, generated 14/4/2020 (10.0.18362)
Copyright (c) 1995-2020, EnTech Taiwan.
Version = 1.50.0.1996
OS = 10.0.18362.2 x64
Mechanism = 3
Account = Standard
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe"
////////////////////////////////////////
DriverError = 0x00000000
AutoRestoreWindowLayout = 0x00000000
LastCheck = 0x0000AB9F
EnumErrorCount = 0x00000000
HintShown = 0x00000001
////////////////////////////////////////
23:16:28.504...Log opened
23:16:28.524...WinOS = 18362
23:16:28.615...LanguageID = 00000404 00000404 00000C04
23:16:28.670...Build = 1.50.0.1996
23:16:28.670...Windows handles = 000201EC 0001014E 000101EE
23:16:28.671...OS monitor sleep timeout value = 900 ms.
23:16:28.672...Applied DPI = 96-96
23:16:28.673...VM = 0
23:16:28.673...Registered DDM popup hotkey = Shift+Ctrl+D 6044
23:16:28.674...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
23:16:28.675...Registered application window hotkey = Shift+Ctrl+Ins 602D
23:16:28.682...Remote asset management = 1
23:16:28.683...Remote registry service state = 4
23:16:28.778...WMI service state (unless firewalled) = 1
23:16:28.956...Starting enumeration
23:16:28.974...Skipping unsupported device MONITOR\CMN15E7\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
23:16:28.979......Status = 00000000
23:16:28.984...2. DELD0FF.492DH02Q06RL on Intel(R) UHD Graphics 620
23:16:28.984......Monitor assignment = 1
23:16:28.985......Adapter name = \\.\DISPLAY2
23:16:28.985......Monitor name = DELL P2421D(HDMI)
23:16:28.985......Vendor ID = 8086
23:16:28.988......GPU driver = igdumdim64 26.20.100.7925
23:16:28.988......Flags = 00000001.00000003
23:16:28.989......Display tag = 625680FE
23:16:28.989......Monitor handle = 00010003
23:16:28.989......Monitor screen area = 1536,0 x 3584,1152 2048x1152
23:16:28.990......Monitor work area = 1536,0 x 3584,1112 2048x1112
23:16:28.990......Monitor scaling factor = 125%
23:16:28.991......Raw EDID = 00FFFFFFFFFFFF0010ACFFD04C523630091E010380351E78EAAD75A9544D9D260F5054A54B008100B300D100714FA9408180D1C00101565E00A0A0A02950302035000F282100001A000000FF0034393244483032513036524C0A000000FC0044454C4C205032343231440A20000000FD00314B1D711C000A2020202020200162
23:16:29.194......Error: communicating via DDC/CI (0xC0262582) = 傳輸資料給 I2C 匯流排上的裝置時,發生錯誤。
23:16:29.203......Error: failed to obtain output mask from display driver
23:16:31.915......Error: communicating via DDC/CI (0xC0262582) = 傳輸資料給 I2C 匯流排上的裝置時,發生錯誤。
23:16:31.918......Error: failed to obtain output mask from display driver
23:16:37.132......Error: communicating via DDC/CI (0xC0262582) = 傳輸資料給 I2C 匯流排上的裝置時,發生錯誤。
23:16:37.135......Error: failed to obtain output mask from display driver
23:16:37.136......Discarding unsupported display: DELD0FF.492DH02Q06RL on Intel(R) UHD Graphics 620
23:16:37.138......Status = 00000000
23:16:37.139...Ending enumeration
23:16:37.148...New=CMN15E7.0003 DELD0FF.0005
23:16:37.163...Video power down timeout = 900
23:16:37.166...Display powered ON
23:16:37.167...User session connect
23:16:42.167...Refreshing screen object
23:17:11.160...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
23:17:11.160...Dump: complete Windows device enumeration
23:17:11.161...1.DeviceName = \\.\DISPLAY1
23:17:11.161.....DeviceFlags = 00000005
23:17:11.161.....DeviceString = Intel(R) UHD Graphics 620
23:17:11.161.....DeviceID = PCI\VEN_8086&DEV_5917&SUBSYS_84BF103C&REV_07
23:17:11.161.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{EA7FF341-D380-11E9-84E3-97C19740CB20}\0000
23:17:11.162.....a.MonitorName = \\.\DISPLAY1\Monitor0
23:17:11.163.......MonitorFlags = 00000003
23:17:11.163.......MonitorString = Generic PnP Monitor
23:17:11.163.......MonitorID = MONITOR\CMN15E7\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
23:17:11.163.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
23:17:11.164.......Raw EDID = 00FFFFFFFFFFFF000DAEE71500000000211A0104A52213780228659759548E271E505400000001010101010101010101010101010101B43B804A713834405036680058C110000018000000FE004E3135364843412D4541420A20000000FE00434D4E0A202020202020202020000000FE004E3135364843412D4541420A2000B2
23:17:11.165...2.DeviceName = \\.\DISPLAY2
23:17:11.166.....DeviceFlags = 00000001
23:17:11.166.....DeviceString = Intel(R) UHD Graphics 620
23:17:11.166.....DeviceID = PCI\VEN_8086&DEV_5917&SUBSYS_84BF103C&REV_07
23:17:11.167.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{EA7FF341-D380-11E9-84E3-97C19740CB20}\0001
23:17:11.168.....a.MonitorName = \\.\DISPLAY2\Monitor0
23:17:11.168.......MonitorFlags = 00000003
23:17:11.168.......MonitorString = DELL P2421D(HDMI)
23:17:11.168.......MonitorID = MONITOR\DELD0FF\{4d36e96e-e325-11ce-bfc1-08002be10318}\0005
23:17:11.168.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0005
23:17:11.169.......Raw EDID = 00FFFFFFFFFFFF0010ACFFD04C523630091E010380351E78EAAD75A9544D9D260F5054A54B008100B300D100714FA9408180D1C00101565E00A0A0A02950302035000F282100001A000000FF0034393244483032513036524C0A000000FC0044454C4C205032343231440A20000000FD00314B1D711C000A2020202020200162
23:17:11.170...3.DeviceName = \\.\DISPLAY3
23:17:11.170.....DeviceFlags = 00000000
23:17:11.171.....DeviceString = Intel(R) UHD Graphics 620
23:17:11.171.....DeviceID = PCI\VEN_8086&DEV_5917&SUBSYS_84BF103C&REV_07
23:17:11.171.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{EA7FF341-D380-11E9-84E3-97C19740CB20}\0002
23:17:11.172...Total number of monitors enumerated = 2
23:17:11.172...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\


swamped207
4 Apprentice
•
426 Posts
0
April 14th, 2020 12:00
That's an Intel gfx driver error: "An error occurred while transmitting data to the device on the I2C bus."
Try upgrading (or downgrading if necessary) your Intel display driver. Latest on Intel's web site is b.7985 and you are using b.7925. Note that you may have to select the updated driver in Device Manager if Intel's own setup program fails.