Unsolved
2 Posts
1
553
September 17th, 2020 08:00
P2421DC, USB Type-C not charging
I have connected a Dell P2421DC monitor to a 2016 HP Elite x2 1012 G1 notebook via USB Type-C and it does not charge the battery. The laptop works well with a 45W and 60W external charger and the dock station in my office. The image display is correct with USB Type-C, but I chose this model precisely because of the possibility of charging the laptop with a cable.
I already sent an email to the support, but I not receiving any answer. I thinking to return the product.
I will appreciate if any of you can give some support.
Thank you in advance, Tomás.



DELL-Cares
Moderator
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27.5K Posts
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September 17th, 2020 09:00
Thank you! We have received the required details. We will work towards a resolution. You may also receive assistance or suggestions from the community members as well.
Tomas F.S.
2 Posts
0
September 22nd, 2020 02:00
I'm not receiving any support