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December 8th, 2021 00:00
P2422HE, dropping power and restarting
This behaviour has occurs with two different laptops (HP and Dell). Both fully updated, etc. I'll use the USB Type-C with power delivery. The monitor also has a ring light plugged in as well as a USB lead which gets used for various things.
When I have extended screen the monitor will, about once an hour or so, lose image. The laptop will make a "device unplugged" sound. Anything powered through the monitor will lose power (ring light goes out and into standby). Laptop freaks out and flashes black screen to reset away from extended screen. Then within .5 a second or so the monitor will show a "no signal on USB Type-C message" before getting the signal. The laptop will then blackscreen again to extend onto the monitor and everything is good (except any USB devices need to be taken out of standby as they lost power from monitor).
It's not the laptop: two different makes used. Not drivers, I'm fully updated. Not the stuff plugged in, as far as I can tell. The only possible pattern is that it hasn't yet happened when I am actively using the second screen (as in windows and pointer on there. That might be luck though as I only actively use it about 10% of the time.
Any pointers gratefully received.
Thanks


DELL-Jesse L
Moderator
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December 30th, 2021 10:00
Perform the following steps
First, make sure Factory reset was done on the monitor via OSD
Make sure the Dell P2422HE Monitor Driver is installed in both the Dell and HP
> First make sure the Dell System has the latest BIO. then only connect the Dell system to the monitor (Make sure the AC Adapter is connected to the Dell System)
> Nothing should be connected to the Monitor (NO Right light and No LED lights) - Only Monitor and the Dell System - Check the performance
DELL-Chris M
Community Manager
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March 1st, 2022 13:00
Update = After completing troubleshooting, a DELL-Cares agent setup a monitor exchange. The replacement had same issue. This points to a lack of power issue.
The P2422HE/P2422HE WOST/P2722HE USB Type-C upstream port only provides power delivery up to 65W to Laptop. You will need to also connect the Laptops own power adapter.