P2425DE - Direct Keys - Expected Behaviour?

Question

I've just purchased a P2425DE monitor.  Daisy-chained off via the DP out is an older P2412D. USB-C input - Dell Latitude HDMI - Desktop PC Via the P2425DE OSD, I've configured two Direct Keys to allow me to swap between the two inputs via the joystick. Direct Key 1 - Off Direct Key 2 (right) - Input : HDMI Direct Key 3 - Off Direct Key 4 (left) - Input: USB-C Right now, the monitor is working from the the HDMI input.  If I click the joystick to the left, it switches to USB-C as expected.   I don't have my laptop physically connected at the moment, so there is no video source on USB-C which the monitor reports. If I then click the joystick to the right, rather than jumping to HDMI (as per the DK setting), it brings up the Shortcut Menu, so I have to click into Input Sources and then move to HDMI. Is this expected behaviour?  Why doesn't the Direct Key 2 switch to HDMI regardless of the signal status on other ports?  My hope with configuring the Direct Keys in this way was to have a single click to move between USB-C and HDMI inputs (without having to navigate any menus). Thanks!

gmoney0505 · Answer

Same thing for me but i have the AW2725D monitor. No matter what direction I press it just goes to the shortcut menu all the time even though I have them set to different input sources. I am shooting a 0% out of 100 tries right now lol

(edited)

Harpoon55 · Answer

Thanks - not just me experiencing this then!

I was going to say I'll open a ticket with Dell Support but having just worked through the portal, the only option is to ring up - I can't do it via e-mail or online...

Monitors

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