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9 Posts

37896

September 8th, 2015 19:00

P2715Q 4K resolution missing. Change Dynamic Range to Full

Hello
A couple weeks ago I purchased the P2715Q monitor and today it finally arrived.

Once I turned on my computer, it automatically recognized the monitor and had the 4k resolution working just by plugging it in basically.

After a couple minutes the monitor went to "power save mode" (who knows why! because I was surfing on the net) and couldn't get it back on.

I rebooted the computer and the screen was on 4k resolution as before. Tried testing the resolution on an old game and at the beginning everything was fine. Minutes after, the screen went black, had to close the game (by pressing a console key - couldn't see anything). The O.S. was black too and again...I rebooted the computer! (message on monitor "power save mode")

The second time I rebooted, the display didn't come with the 4k resolution, now the recommended and maximum resolution is FULLHD (1920x1080).

My first thought was that the driver got corrupted. I uninstalled the driver via device manager, downloaded the newest drivers for my video card and monitor but nothing!


I cannot see the 4k resolution :emotion-7:

Specs:
Video card: Gefoce GTX 660; driver version 355.82  (this video card does support 4K resolutions)
OS: Windows 7 Ultimate; 64bit (SP1)
Monitor's drivers I have tested: DELL_P2715Q-MONITOR_A00-00_DRVR_9XV8F.exe; DELL_P2715Q-MONITOR_A00-00_DRVR_7XVDJ.exe
Display port: mDP input

Please help!

9 Posts

September 11th, 2015 08:00

I went to a DELL local store in order to test my monitor.

Monitor is working fine now.

The following setting did the trick (on NVidia's settings):

Output dynamic range: Full

By default it had limited, changing it to full my video card was able to support 4k resolution @ 60hz.

Community Manager

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September 11th, 2015 08:00

Please post a picture of that setting in the Nvidia settings.

9 Posts

September 11th, 2015 08:00

Here it is: http://postimg.org/image/ptpagdiuf/

Hope this helps to other people!

Community Manager

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September 11th, 2015 08:00

* Read this
* Turn the computer and monitor off
* Disconnect all cables from the monitor including the power cable
* Press the monitor power button in for 10 seconds
* Reconnect all cabling
* Power on and re-test

Community Manager

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September 11th, 2015 09:00

Awesome!

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