Can anyone confirm input/mouse lag using this P3222QE? I have two laptops (Lenovo and Dell XPS) connected to this P3222QE and mouse movement on each of them is heaven compared to this.
Our users will need more data to adequately assist you in troubleshooting = * To which P3222QE video in port (HDMI/DP/USB Type-C) is each Laptop connecting? * Have you tested a USB mouse on all four of the P3222QE USB-A USB 3.2 Gen1 ports?
I am glad to hear that the issue has been resolved. Let me know if there's anything else I can assist you with and I'll be happy to do so. If not, I shall proceed to close the case as resolved.
Just purchased the U3223QE and the lag mouse is noticeable. Is this post suggesting I need to spend extra money for an add on to get to 60Hz? If so, I will return. Please advise
donkeyhot
14 Posts
0
August 19th, 2021 00:00
The problem was solved with purchasing a Thunderbolt WD19 upgrade module, now both laptops run 4k@60Hz.
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
August 13th, 2021 12:00
Our users will need more data to adequately assist you in troubleshooting =
* To which P3222QE video in port (HDMI/DP/USB Type-C) is each Laptop connecting?
* Have you tested a USB mouse on all four of the P3222QE USB-A USB 3.2 Gen1 ports?
donkeyhot
14 Posts
0
August 13th, 2021 22:00
The inputs are connected to WD19 Dell docking station, from there the output is going through HDMI to the screen.
donkeyhot
14 Posts
0
August 13th, 2021 23:00
The problem was Dell WD19 docking station, the video output is limited to 4k@30Hz. Connecting the screen directly to the laptop removed the issue.
Dell-Geoffrey R
6 Operator
•
159 Posts
0
August 19th, 2021 01:00
Hi,
I am glad to hear that the issue has been resolved. Let me know if there's anything else I can assist you with and I'll be happy to do so. If not, I shall proceed to close the case as resolved.
Geoffrey
Devine
1 Message
0
August 22nd, 2022 06:00
Just purchased the U3223QE and the lag mouse is noticeable. Is this post suggesting I need to spend extra money for an add on to get to 60Hz? If so, I will return. Please advise
donkeyhot
14 Posts
0
August 23rd, 2022 07:00
Probably not, maybe it's just a cable issue, which type of cable are you using? Do you use a docking station?
alexanderpo
3 Posts
0
April 11th, 2023 00:00
Hi! I have a mouse lag
Setup: monitor Dell U2723QE, Laptop Dell XPS 15 9570, Mouse MS5320Wc
The laptop connected to monitor with provided type-C cable.
The lag is not observed with second laptop, connected to monitor via HDMI + Type-c/USB cable