14 Posts
0
2410
August 13th, 2021 07:00
P3222QE, WD19, input/mouse lag
Hi,
Can anyone confirm input/mouse lag using this P3222QE? I have two laptops (Lenovo and Dell XPS) connected to this P3222QE and mouse movement on each of them is heaven compared to this.
donkeyhot
14 Posts
0
August 19th, 2021 00:00
The problem was solved with purchasing a Thunderbolt WD19 upgrade module, now both laptops run 4k@60Hz.
DELL-Chris M
Community Manager
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56.9K Posts
0
August 13th, 2021 12:00
Our users will need more data to adequately assist you in troubleshooting =
* To which P3222QE video in port (HDMI/DP/USB Type-C) is each Laptop connecting?
* Have you tested a USB mouse on all four of the P3222QE USB-A USB 3.2 Gen1 ports?
donkeyhot
14 Posts
0
August 13th, 2021 22:00
The inputs are connected to WD19 Dell docking station, from there the output is going through HDMI to the screen.
donkeyhot
14 Posts
0
August 13th, 2021 23:00
The problem was Dell WD19 docking station, the video output is limited to 4k@30Hz. Connecting the screen directly to the laptop removed the issue.
Dell-Geoffrey R
4 Operator
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159 Posts
0
August 19th, 2021 01:00
Hi,
I am glad to hear that the issue has been resolved. Let me know if there's anything else I can assist you with and I'll be happy to do so. If not, I shall proceed to close the case as resolved.
Geoffrey
Devine
1 Message
0
August 22nd, 2022 06:00
Just purchased the U3223QE and the lag mouse is noticeable. Is this post suggesting I need to spend extra money for an add on to get to 60Hz? If so, I will return. Please advise
donkeyhot
14 Posts
0
August 23rd, 2022 07:00
Probably not, maybe it's just a cable issue, which type of cable are you using? Do you use a docking station?
alexanderpo
3 Posts
0
April 11th, 2023 00:00
Hi! I have a mouse lag
Setup: monitor Dell U2723QE, Laptop Dell XPS 15 9570, Mouse MS5320Wc
The laptop connected to monitor with provided type-C cable.
The lag is not observed with second laptop, connected to monitor via HDMI + Type-c/USB cable