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December 1st, 2023 01:42
P3424WEB Camera and Mic not working
I have just purchased the P43424WEB monitor and the camera and microphone aren't working. I can't find any reference to them in the Devices list. What am I missing?
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Chino de Oro
11 Legend
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8.4K Posts
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December 1st, 2023 02:57
Verify if USB upstream cable is connected.
Verify if camera shutter is opened by rotating it counterclockwise.
Monitor User's Guide
DELL-Chris M
Community Manager
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September 27th, 2024 11:33
To receive assistance from Dell support agents, they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private P3424WEB Service Tag with them. Also list the PC model, operating system, and how the P3424WEB is connected to the PC using which ports and cables.
Verify in the P3424WEB Menu-Others that your P3424WEB is running firmware M2T103 or later.
* Open the P3424WEB Menu
* Go to Others
- Run Factory Reset
- Verify DDC/CI is On
* Go to Personalize
- Change Fast Wakeup to On
* Go to Audio & Webcam
- Verify Microphone = On
- Verify Webcam & Presence Sensor = Enable
* Exit the Menu and retest
(edited)