1 Rookie
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5 Posts
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2 Points
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3415
July 31st, 2024 07:55
P3424WEB, macOS, camera issues
Hello, I have a Dell P3424WEB monitor with an integrated camera connected via USB-C to my Macbook Pro M1 on macOS 14.6 and I keep having issues with the camera. If I disconnect the laptop from the monitor and connect it again, the camera is usually undetected. If I use it on Zoom, the video often freezes and needs to be turned off and on again in the Zoom app. I have installed the latest firmware for the monitor, Dell Display Manager, but the issue persists. What should I do to fix this? It is very frustrating to have such a cool integrated camera which only works sometimes (typically after restart of my Mac). Also - my colleague reported the same issues on 16" Macbook Pro M2.
Thank you.
Sepet100
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3 Posts
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October 24th, 2024 12:56
@DELL-Chris M UVCAssisant is still crashing, even running the new DDPM 1.3.2.0015 and with the monitor on the latest firmware.
DELL-Chris M
Community Manager
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October 24th, 2024 13:22
@Sepet100
Based on this and this generic search, macOS "UVCAssistant" somehow controls the webcam? I have no idea how to troubleshoot it for DDPM. Thoughts?
Sepet100
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October 24th, 2024 15:00
@DELL-Chris M I have a case open with Dell as well on this, 199543342. The monitor's built-in webcam is failing (going grey, not accessible to use in an app, or just acts "glitchy" with the video produced) when connected to macOS devices. We were told to try using the new version of DDPM but that is not helping unfortunately. The UVCAssistant service is crashing roughly 15-30 minutes after the connection and then the webcam becomes unusable until you restart the macOS laptop. I believe this service is what macOS uses to connect to external USB webcams and it only has an issue when plugged into Dell monitors with built in webcams at this time.
jacwilmar
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November 7th, 2024 18:33
November now and I have the same issues with camera and microphone not working when connecting to the monitor. Have to connect, then restart. Please fix.
trnkava
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2 Points
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November 20th, 2024 09:19
Dell accepted the solution. Seriously? If Dell officially supports Apple Computers, the monitor does not work as designed. I am sorry but either stop supporting Apple Computers or work with Apple on the fix. I do not see a reason to do it for you.
ureqsh
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December 30th, 2024 18:03
Just got a P3424WEB today. Same issue with camera, it is freezing during Zoom and Whatsapp calls. I have updated to the latest version of the firmware M2T103 and use an Apple M2 Pro 2023. Where are they going to solve this issue?!
lvnt3
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2 Posts
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December 30th, 2024 18:54
I no longer experience the freezes that i reported in september. It was going on for weeks but it stopped somewhere in october, and has been workjg fine since. I havent done anything to resolve besides updating the OS to latest versions. Guess i got lucky!
Andreeaco
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2 Points
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February 5th, 2025 16:07
MacBook Pro 16‑inch i7, latest firmware for dell and I have the same issue as everyone else since day 1 of using the monitor. Kindly fix.
floraur
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2 Points
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February 10th, 2025 18:06
Same here, I think I can't use it for nothing... black screen. And of course I put the latest firmware. I guesss nobody gives a <Profanity is never needed nor allowed on our Forum. DELL-Admin>!
(edited)
Bradharro
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March 31st, 2025 06:41
I have just purchased a new Dell P3424web monitor, connected to a new Mac running sequoia 15.3.2. The Dell firmware was upgraded. Still no video using Zoom. Is this a Dell or Apple fault? Using a USBC cable. Thanks Brad
cees94080
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August 21st, 2025 15:48
I have a computer with the same issue. Has anyone found a solution? A new MacBook Pro running Sequoia 15.6.
rkaye805
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January 15th, 2026 17:22
@DELL-Nat M I just purchased a P3424WEB monitor this month, setup running Mac OS Sequoia on an M1 Studio cpu. I have both the supplied HDMI cable for the display and the supplied USB-C to Display port cable connected for the camera.
I am experiencing the same flicker issue discussed in this forum; the other Dell monitor I previously connected (S3222DGM) did not have this issue. I have the current version of monitoring firmware installed. This leads me to believe flickering is related to the webcam.
Solution?