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MartinAndersen
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January 16th, 2025 13:03
P3424WEB, webcam doesn't work anymore
We have two P3424WEB monitors, where the camera has stopped working. The computers cannot detect the camera. I have tried to update the firmware from M2T101 to M2T103, but it keeps stopping after about 20% with the message: Update error. See help for step by step instructions, etc. Keeps getting this error with both monitors.
The USB upstream cable is connected. Anyone knows this issue and a possible solution?
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Posted January 24th, 2025 02:43
Looks like there was a security update that is causing the issue.
Uninstalled the security update (Setting > Windows Updates > Update history > Uninstall updates).
After that I uninstalled the drivers for the monitor webcam, then restarted my PC.When the PC finished booting, the monitor webcam was working again.
Re-ran the monitor firmware update (M2T103) and it completed successfully.
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Posted January 24th, 2025 06:25
Ended up running around with a laptop, without the Jan-2025 security update, firmware updating all our monitors from M2T101 to M2T103. The firmware updates takes ~20mins per monitor, thankfully we only have a handful of these monitors.
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Posted February 12th, 2025 22:34
Thanks for getting back. I tried that but it wouldn't install.
However, I have just received a large Windows update and thankfully the webcam has started working again.
Thank you
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Posted October 14th, 2025 07:20
I just part tried Chris M from Dell's solution
1) close webcam shutter
2) power off P3424WEB monitor - using round button on back
3) power back on
.... and the camera became visible again in the Dell Peripheral Manager - so maybe just power cycling the P3424WEB using the button on back could be enough to bring the webcam back online
4) open shutter0
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Posted January 16th, 2025 14:24
Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private P3424WEB Service Tags with them.
P3424WEB M2T102 firmware, 3/7/2024
P3424WEB M2T103 firmware, 8/27/2024Read through this = FAQ Monitor firmware
The PC is on and connected to the P3424WEB.
* Rotate the P3424WEB webcam shutter clockwise to Closed
* Turn the P3424WEB off via the rear power button
* Disconnect the power cable from the P3424WEB
* Press and hold the P3424WEB rear power button for 8 seconds
* Reconnect the power cable to the P3424WEB
* Turn the P3424WEB on
* Rotate the P3424WEB webcam shutter counter clockwise to Open
* Retest webcam in Microsoft Teams(edited)
DELL-Chris M (old account)
#IWork4Dell
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Posted January 16th, 2025 22:47
I have the exact same issue. Webcam worked fine yesterday, today it no longer works. I attempt to update the firmware from M2T101 to M2T103 and it fails at about 20%. I have also tried firmware M2T102, which also fails. I connected the monitor to another PC and attempted the firmware update again, and it failed at the same spot.
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Posted January 17th, 2025 13:57
@DELL-Chris M Yes, I followed the steps exactly. I have read the troubleshooting steps, and the firmware update instructions. While doing the firmware update, the only cables connected to the monitor was the USB-C going to the computer and power.
The camera shows as unhealthy in device manager (Device cannot start (code 10)). Camera shows this status in device manager on both a Windows 11 computer and another Windows 10 computer.
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Posted January 17th, 2025 14:36
Then follow these instructions. Once GHN agents confirm warranty and your troubleshooting, they should setup a like for like monitor exchange.
Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private P3424WEB Service Tag with them.
DELL-Chris M (old account)
#IWork4Dell
DELL-Nat M
Community Manager
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Posted January 29th, 2025 16:22
Hi everyone,
Workaround for the Monitor Firmware Update Failure:
Affected Monitors:
Affected Windows Update:
Updated article: Dell Monitor P3424WEB, P2724DEB, or P2424HEB Experience Camera or Firmware Update Failure After January 2025 Windows Update
(edited)
#IWork4Dell