FAQ Monitor firmware

Questions you need to weigh =

If your monitor is already out of warranty but still functioning, there is always a risk installing a monitor firmware. If the firmware fails, you could break the out of warranty monitor.

If the monitor firmware update addresses a specific issue and you do not have that specific issue, do you need to risk it?

I see other users posting that they have newer firmware, but the Dell drivers page does not show it?
Sometimes the firmware update is not on the Dell drivers library. The only way to get a monitor with the updated firmware is via a refurbished exchange under these stipulations =
* If not purchased directly from Dell, you have to first transfer it into your name
* The purchased warranty must still be in effect
* You have contacted Technical Support for your country and they have verified fault found with the current monitor

Monitor firmware update instructions

Do not try to run the monitor fimware update through the DDM/DDPM apps. Instead, download/save the monitor firmware directly to the computer desktop, then run it from there.

* PC to Monitor cables, three possible configurations =

(1)
Computer USB-C/TB --> USB-C to USB-C video + data cable --> Monitor USB-C/TB in port

(2)
Computer DP out port --> DP to DP video cable --> Monitor DP in port
Computer USB-A --> USB-A to USB-B upstream cable --> Monitor USB-B
Computer USB-A --> USB-A to USB-C upstream cable --> Monitor USB-C upstream port
Computer USB-C --> USB-C to USB-C upstream cable --> Monitor USB-C upstream port

(3)
Computer HDMI out port --> HDMI to HDMI video cable --> Monitor HDMI in port
Computer USB-A --> USB-A to USB-B upstream cable --> Monitor USB-B
Computer USB-A --> USB-A to USB-C upstream cable --> Monitor USB-C upstream port
Computer USB-C --> USB-C to USB-C upstream cable --> Monitor USB-C upstream port

* All other USB peripheral devices should be disconnected from the monitor

* If your monitor has a built-in popup webcam, close the popup webcam

* Go to the Support page for the monitor. Download/save the monitor firmware to the computer desktop

* Close/end task all unnecessary software applications (Browsers, Dell SupportAssist, Dell Update Application, Dell Display Manager, Dell Display and Peripheral Manager, Dell Color Management, Steam, Anti-virus, etc.)

* Open the Monitor OSD Menu
* Go to Others
* Go to Factory Reset and run it
* Make sure DDC/CI is set to On
* Exit the Menu

* Right click the firmware update file that you saved on the computer desktop
* Click "Run as administrator"
* Follow the prompts
* When asked, restart the computer

If you have issues with the monitor firmware update, try this =
* Turn the computer off
* Turn the monitor off
* Disconnect the power cord from the monitor. Wait 5 seconds
* Reconnect the power cord to the monitor
* Turn the monitor on
* Turn the computer on