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62174
January 2nd, 2002 22:00
P992 Problem
When I turned my monitor (P992) on, there was no picture. The power light was flashing on and off and when the power light was off, my monitor made a clicking noise. This noise was the same it usually makes when it turns on. Except no picture this time. I tried everything in the help booklets, manuals, and from Dell's website. Can anyone help me, please?
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JB0500
1 Message
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January 7th, 2002 00:00
The Dell P992 CD troubleshooting section says:
"If the LED indicator is flashing amber
Press the (power) button twice to turn the monitor off and then on.
If the LED indicator lights up green and the Self-Test message appears, the monitor is working properly. If the LED indicator is still flashing, there is a potential monitor failure."
In scanning through the Dell|Talk messages, I found yours and a few others with the same problem. It really appears to be a defective monitor and if it's under warranty, Dell will ship out a new one, but others say it takes 7-10 business days.
Pebbles620
1 Message
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January 16th, 2002 02:00
Can anyone tell me if they resolved this issue with this monitor or have any helpful hints?
They are sending me a 3rd and they/DELL are making me very upset, I am about to return my whole system
jkk03
2 Posts
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January 15th, 2003 04:00
rsf17110
8 Posts
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January 15th, 2003 15:00
Here some more information: when I search for "P992" nine pages result! I read one of Dells responses back in August of last year. The only positive aspect of this is Dell provides an excellent forum to discuss problems and get ideas. They just need to close the loop and do the right thing.
rsf17110
8 Posts
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January 15th, 2003 15:00
TTetpos
211 Posts
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February 10th, 2003 20:00
sanfrdnsun
1 Message
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February 11th, 2003 02:00
Ive had problems with my p992, that ive responded to on other threads as well. It seems to me the p992 has serious problems. Its no longer being sold by dell. However, i asked the tech support if there were any known problems and he said there was nothing listed in the database. However, my 7th replacement monitor is now on the way. not a problem eh?
Paul
TTetpos
211 Posts
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February 11th, 2003 15:00
I wonder if there's a direct connection with the problems that has been posted/reported here (and other means) that this monitor was pulled from sales (unless I just can't seem to find it on the website - as of Feb. 11, 2003).
"However, i asked the tech support if there were any known problems and he said there was nothing listed in the database. However, my 7th replacement monitor is now on the way. not a problem eh?"
Not being listed in the database doesn't necessarily equate to the monitor not having a problem. Perhaps the problem wasn't ever entered into the database--thus "there was nothing listed in the database." And if the problem wasn't entered into the database, why hasn't it been entered (as can be seen by the problems posted here)?
Message Edited by TTetpos on 02-11-2003 12:16 PM
davejohn
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2.5K Posts
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February 11th, 2003 15:00
"Its no longer being sold by dell."
I wonder if there's a direct connection with the problems that has been posted/reported here (and other means) that this monitor was pulled from sales (unless I just can't seem to find it on the website - as of Feb. 11, 2003).
Could be. It could also relate to the fact that Sony is phasing out the 17 and 19" Trinitrons. They will just be making the bigger ones. Perhaps Dell just ran out of existing inventory. They still offer the larger ones.
The also still offer the P992 as a seperate item. So Dell is still selling them.
Dave
sridhara
5 Posts
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February 12th, 2003 11:00
albedo
5 Posts
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February 12th, 2003 11:00
TTetpos
211 Posts
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February 12th, 2003 15:00
Yes, I loved the monitor--well, while it was still working. The resolution (1600 x 1200) and all was great. But for now, it's a gigantic paper weight until something is done. I'm still wondering what the final word is on this model regarding the problems it has been having.
TTetpos
211 Posts
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February 18th, 2003 21:00
rsf17110
8 Posts
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February 23rd, 2003 15:00
johnjay
1 Message
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March 6th, 2003 13:00
I've also had the same problem. Monitor was 13 months old when it died!
Since I too did not purchase the additional warrenty, I'm out looking for a new monitor! Fortunately, my old Envision is still working, even after being 5 years old!
In fact, my son has the same monitor in his office and his died after it was 13 months old also.
Sounds like Dell has a major problem with this monitor.