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July 20th, 2020 23:00
S2319HS, no sound
Hi, I really need help. I just purchased a monitor, only video and no sound. I am using the S2319HS HDMI cable to connect to my PC's HDMI port and still no sound.
1) my S2319HS doesn't have a 3.5mm audio port, so please don't tell me to try the 3.5mm cable
2) the S2319HS function menu also has no function about audio
3) My computer audio device management does not see any audio input devices, only audio output devices (USB Audio Device). I have seen the audio output is active and I have tried to restart my computer, but still no sound and the volume is adjusted to 100%.
PC model: Predator G3-710
video card: GTX 1070
Please help me solve this problem, very anxious, thank you.
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DELL-Chris M
Community Manager
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July 21st, 2020 05:00
You will need to connect speakers to the PC. The online S2319HS User’s Guide shows all that this monitor does not have built-in speakers nor does it have an audio-out jack.
DELL-Chris M
Community Manager
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July 22nd, 2020 05:00
The S2319HS sales page pictures and descriptions does not mention speakers nor an audio out port.
It shows us under Accessories the external AC511M USB Soundbar.
Justbecause.
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July 21st, 2020 11:00
Thank you for your reply, I carefully reviewed the product description and user guide before purchasing, I did not find a reminder that this monitor does not have built-in speakers to play, I would not have bought it if I knew there were no speakers, do you now have recommended speakers for this monitor? I'm considering returning it because the website doesn't clearly warn customers.