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April 6th, 2014 15:00
S2340M Missing Power Adapter, Dell Outlet Purchase
I ordered a Dell S2340M Monitor from the Dell Outlet about 8 months ago, and just recently got around to connecting it to my computer. I found out that the monitor only came with the power cable and not the power adapter. I don't have any of the original packaging left, but I put in a request for a copy of my packing slip and I still have my order confirmation emails. Is there any way I can get a replacement adapter, or at the very least order a new one from Dell?
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DELL-Chris M
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April 7th, 2014 10:00
bnchn3,
From your order confirmation emails, you should have the Dell order number. Contact Dell Order Support for your country. Give the following information to the Dell Order Support representative =
Name:
Email Address:
Shipping Address:
Phone Number:
Monitor Order number:
Monitor 20 digit alphanumeric PPID serial number:
Reason: The Dell Outlet should have included the ac adapter part number GXYHH as well as the basic power cord part number 5120P. I received 5120P but NOT GXYHH. Please issue a parts only service to send to me the ac adapter GXYHH