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549
May 30th, 2019 11:00
S2716DGR, No image, OSD, PSM, LED flashing
Just recently purchased the monitor and on initial boot up, the monitor displays no image but when plugged in through HDMI the graphics card recognizes the source in windows but no image appears. When all sources are unplugged from my desktop and the monitor is on, the LED flashes as if in self check mode but, the monitor still remains blank. Please help.
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bryanbrr
3 Posts
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May 30th, 2019 12:00
Side note: the monitor does turn on, but the screen remains blank and when a source does try to connect it will flash blank and then black and then back to blank.
Dell-SreejithR
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3.4K Posts
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May 30th, 2019 13:00
Thank you for your message. I will be glad to assist you with this.
Please disconnect all the cables (including the power cable) from the S2716DGR, then press and hold down the power button for 10 seconds. Connect only the power cord and start the S2716DGR. Check to see if there is any activity when you press the buttons on the S2716DGR or any message on the screen.
Was this S2716DGR purchased from a retailer or directly from Dell?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the following data =
S2716DGR service tag number
S2716DGR 20 digit serial number
Registered name
Email address
How to locate the service tag
bryanbrr
3 Posts
0
May 30th, 2019 18:00
I attempted your advice and no luck.
I private messaged you. Thank you.