S2719DGF, please give us 120Hz

@tombeach  Dell doesn't make an "SD2716DGF", although there are a handful of models that are somewhat similar to that.  S2716DG?  S2716DGR?  S2719DGF?  Anyhow, unfortunate as this is, I wouldn't trust Dell Support with answers to technical questions.  I've seen people post here that Dell Support said that an XPS 13 could only run external displays through a docking station rather than through simple cables/adapters, or that an XPS 13 can only run 4K external displays when it has a 4K built-in display, or that it's "by design" for an XPS 15 to lock up at boot if the lid is closed.  A random Dell Support rep is also not going to be in a position to commit Dell to providing a firmware update to add new features to a product, so unless that rep was able to provide a link to an official announcement about that, I personally would never have trusted that.  And even WITH an official announcement, sometimes plans change.  I bought a Sony TV that Sony officially announced would be firmware-upgradeable to support Dolby Vision later on.  That did end up coming, but it took about 2 years, and then the implementation was completely different from all other Dolby Vision TV implementations, so at that point I had to wait for all of my Dolby Vision SOURCE devices to get their OWN firmware updates to support Sony's unique brand of Dolby Vision -- which took a few more months.

I'm not sure why you're so convinced that this feature can be added with a simple firmware update.  If that's based purely on some Dell Support rep telling you it would happen, then once again they are not a reliable source when it comes to technical subjects, based on all of the incorrect information I've seen people post from them here.

a dell sd2716dgf to be precise, and was told by dell support on the phone it could be fixed with a firmware update, theyre just too cheap to do it

@tombeach  Dell does make some displays that support 120 Hz, namely those in their Alienware product line since 120 Hz is most commonly desired by gamers, and Alienware is Dell's gaming product line.  If you bought displays like Dell's P Series and U Series displays that are primarily intended for business/office/general productivity use and are expecting 120 Hz, then you bought the wrong product for your purposes.  You wouldn't buy a big workstation laptop if you wanted something slim and light, nor would you buy a small ultrabook if you want high performance.  You have to select products that are actually designed for what you want to do.  Dell's business-oriented displays prioritize features like a variety of input connector types, USB-C for docking station style connectivity with laptops, built-in USB ports, built-in Ethernet, daisy chaining support, height-adjustable stands for ergonomics, VESA mount support, etc. -- because those are features that tend to be important for business users.  If you're planning to do a lot of gaming, you're probably more interested in minimal processing lag, fast pixel response time, high refresh rate support, maybe G-Sync/FreeSync/HDMI VRR support, etc.  Those are NOT things that Dell is designing their business displays for.

And 120 Hz is not necessarily something that can be unlocked with a firmware update.  The panel or the electronics that control might not support that refresh rate.

I also don't think that "most" people bought Dell displays intending to use them with the latest generation of gaming consoles.

@tombeach  Yes, the unreliability of Dell Support (and Dell Sales) when it comes to answering technical questions is a problem.  But I doubt it will be fixed.  Technical questions require more training and expertise to answer correctly, and it probably isn't worth giving that level of training to Level 1 sales/support people.  And somebody who already had the general expertise would probably be able to earn more money doing some other job.  That's especially true in situations where correctly answering a technical question might rely on having knowledge of the design or quirks of a specific product.  Level 1 sales/support people are expected to have basic knowledge of a broad range of products, not in-depth knowledge of a few products.  Again, it's unfortunate, but it's also the reality.  I'm just saying that based on my own personal experience with Dell Support/Sales and what I've seen people post here about what they were told by those people, they cannot always be relied on to give correct answers.  The guy who was told that the XPS 13 would require a full dock to run an external display almost gave up on buying the system because he didn't want to spend that kind of money just to run a display.  I sent him a link to a $14 cable that would get the job done, and he was a happy camper.

Making matters worse is that sometimes even Dell's official documentation isn't right, because documentation is written by humans, and humans make errors.  I've personally gotten multiple error reports to Dell's internal Documentation team, which they have confirmed were errors and fixed later.  But that doesn't help people who read it earlier than that.

And then there are cases of things that SHOULD work but don't actually work in the real world, because of firmware glitches and such.  For example, the XPS 13 9300 should be able to run dual 4K 60 Hz external displays through a WD19TB dock, but that setup is unreliable for some reason.

All of this is why I try to rely on real world confirmation that something does or does not work whenever possible.

But when it comes to making promises about future upgrades, I take those with a HUGE grain of salt, even when they come from an official Dell source that can make those sorts of commitments.  A low level tech support rep is NOT in a position to make that sort of commitment.  Ideally they wouldn't have said something like that anyway, but given that they did, I personally would have wanted them to provide some sort of support article or announcement indicating that.

If you want to just trust whatever you hear from anyone within Dell, then go ahead.  It would certainly be nice if that was a reasonable idea.  But there are plenty of examples where that has not been a good idea.

why wouldnt i trust somebody thats meant to answer my questions and works for the company lol

meant S2719DGF.

@tombeach  It seems the newer S2721DGF supports 120 Hz from both the PS5 and Xbox Series X, as confirmed by real world testing.  That display also uses an IPS panel rather than a TN panel as is used in the S2719DGF.  Not sure whether whatever makes 120 Hz possible on the S2721DGF could be backported to the S2719DGF via firmware update, but if you happen to be able to return or sell the 19DGF, you might be happy with the 21DGF.

To be clear, I'm not saying it's unreasonable to be upset that Dell may have given you bad information about whether the 19DGF would get a firmware update.  I'm just saying that unreliable answers from low level sales/support people is a reality.  Being upset about that is completely justified.  But you know what's better than being upset about having a product that isn't performing to expectations?  Taking steps to make sure you don't end up in that position in the first place.  And one of those steps would be to not trust everything you hear from low level reps, especially commitments about future enhancements.  Whether it's realistic to expect that low level reps will always give reliable information is really a separate question.  The reality is that if you want to reduce the risk of ending up in the situation you're in right now, then there are steps you can take based on the real world situation to do that.

i mean buying a monitor of this caliber i would expect it to be able to perform worse than what its supposed to but i guess not

oh my god theres hope. thank you

I sent an email on Saturday to the displays team notifying them of the S2719DGF threads asking for 120Hz. When I get a reply with their decision, I will let all know.

As a baseline, I will post the advertised specifications.

The S2719DGF sales page stated =

The online S2719DGF User's Guide page 17 shows the supported Vertical Frequency (Hz) =

Any update from the displays team, in regards to this request?

But it states on the website and everywhere else that this monitor will run 144hz. Why can’t we get 120hz out of it on the ps5?

@Gagecarter  Resolution and refresh rate combinations result in specific signal timings.  Those timings have to be supported by the display and the source.  This is shown in the section of the manual that Chris already shared.  Notice that specific combinations of resolution and refresh rate are defined.  It doesn't say "anything up to" 2560x1440 resolution and 144 Hz refresh rates, because that's not how it works.  The fact that a display supports 144 Hz does not automatically mean it will support every possible refresh rate below that, just as the fact that it supports 2560x1440 doesn't mean it will support every possible resolution below that.

In theory it MIGHT be possible for Dell to develop a firmware update that adds 2560x1440 at 120 Hz as a supported signal timing.  But that assumes that there isn't a hardware limitation that might prevent 120 Hz signal timing, which there might be.  It also assumes the display has upgradeable firmware in the first place.  There are no firmware updates listed on the display's page on support.dell.com, for reference, so a firmware update might not even be possible.  But even if there are no hardware limitations that would prevent 120 Hz AND the display had upgradeable firmware to allow that to happen, that discussion would still be academic, because Chris already said that Dell has decided not to add new features to this display model.  The wisdom of that decision is of course debatable, but it doesn't change the end result.  It also doesn't change the fact that 120 Hz support was never advertised on this display nor mentioned in its documentation.  It seems the newer S2721DGF supports it though.