To assist our users in troubleshooting, provide the following information = * What PC model? * What specific Nvidia GPU or video card? * What is the specific monitor model running 165Hz? * What was the old monitor model? * Was the old monitor ever running at 165Hz? * How were both monitors connecting to the PC using which ports and cable?
I did test with the dp cable provided and another one I had from my old monitor. I ab tested with the old monitor it does not happen. I have no other monitors connected and factory reset was one of my first tries.
Samething happens in windows while gaming but there I can't reproduce exactly.
To receive assistance from DELL support agents, click the DELL-Cares username. On the resulting page, click "Send this user a private message" and share the private Dell Monitor Service Tag and 20 digit serial number with them.
* You should be testing using the DP to DP cable that shipped with the S2721DGF * Disconnect any other monitors from the Nvidia RTX 3060 * Open the S2721DGF Menu- Others * Run Factory Reset * Go to Input Source * Change Auto Select to Off * Exit the Menu
* I do not see Linux under, "Operating system". Do you have a Windows PC there to test on? * Test on all of the Nvidia RTX 3060 DP out ports
Okay I was able to pin point the issue, the things is the monitor blanks whenever G-Sync kicks in, I tested it by disabling chromiums hardware video aceleration. Is this expected behaviour os is my panel faulty?
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 26th, 2022 13:00
To assist our users in troubleshooting, provide the following information =
* What PC model?
* What specific Nvidia GPU or video card?
* What is the specific monitor model running 165Hz?
* What was the old monitor model?
* Was the old monitor ever running at 165Hz?
* How were both monitors connecting to the PC using which ports and cable?
vfbsilva
6 Posts
0
August 26th, 2022 14:00
PC:
System:
Kernel: 5.19.1-3-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.1.1
Desktop: KDE Plasma v: 5.24.6 Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Desktop Mobo: Micro-Star model: Z390-A PRO (MS-7B98) v: 1.0
serial: UEFI: American Megatrends v: 1.D0
date: 01/19/2021
CPU:
Info: 6-core model: Intel Core i5-9600K bits: 64 type: MCP
arch: Coffee Lake rev: C cache: L1: 384 KiB L2: 1.5 MiB L3: 9 MiB
Speed (MHz): avg: 4453 high: 4493 min/max: 800/4700 cores: 1: 4488
2: 4473 3: 4404 4: 4464 5: 4493 6: 4400 bogomips: 44412
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel CoffeeLake-S GT2 [UHD Graphics 630] vendor: Micro-Star MSI
driver: i915 v: kernel arch: Gen-9.5 bus-ID: 00:02.0
Device-2: NVIDIA GA106 [GeForce RTX 3060] vendor: eVga.com.
driver: nvidia v: 515.65.01 arch: Ampere bus-ID: 01:00.0
Device-3: Logitech Logitech Webcam C925e type: USB
driver: snd-usb-audio,uvcvideo bus-ID: 1-9.4:7
Display: x11 server: X.Org v: 21.1.4 with: Xwayland v: 22.1.3 driver: X:
loaded: nvidia gpu: i915,nvidia resolution: 2560x1440
OpenGL: renderer: NVIDIA GeForce RTX 3060/PCIe/SSE2 v: 4.6.0 NVIDIA
515.65.01 direct render: Yes
GPU is a Nvidia RTX 3060 from Asus.
Monitor mode: Dell S2721DGF
Old monitor was running ar 144Hz.
Old monitor had a https://produto.mercadolivre.com.br/MLB-2004976695-cabo-displayport-14-8k-hdr-240hz-ultra-hd-ugreen-1-metro-_JM as a cable DP
New monitor is connected with the kit cable on the DP port.
vfbsilva
6 Posts
0
August 26th, 2022 16:00
More people with same issue:
vfbsilva
6 Posts
0
August 27th, 2022 23:00
I did a video of the issue
vfbsilva
6 Posts
0
August 28th, 2022 13:00
I did test with the dp cable provided and another one I had from my old monitor. I ab tested with the old monitor it does not happen. I have no other monitors connected and factory reset was one of my first tries.
Samething happens in windows while gaming but there I can't reproduce exactly.
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 28th, 2022 13:00
To receive assistance from DELL support agents, click the DELL-Cares username. On the resulting page, click "Send this user a private message" and share the private Dell Monitor Service Tag and 20 digit serial number with them.
* You should be testing using the DP to DP cable that shipped with the S2721DGF
* Disconnect any other monitors from the Nvidia RTX 3060
* Open the S2721DGF Menu- Others
* Run Factory Reset
* Go to Input Source
* Change Auto Select to Off
* Exit the Menu
* I do not see Linux under, "Operating system". Do you have a Windows PC there to test on?
* Test on all of the Nvidia RTX 3060 DP out ports
vfbsilva
6 Posts
0
August 29th, 2022 10:00
Okay I was able to pin point the issue, the things is the monitor blanks whenever G-Sync kicks in, I tested it by disabling chromiums hardware video aceleration. Is this expected behaviour os is my panel faulty?