S3225QC, bugs

Question

Hello (hopefully) someone from Dell that can run this up the chain.

I recently bought this monitor, and am quite happy with the quality of the display, and the integration with Windows using DDPM (loving having the colour profiles switch in Windows to match selection in monitor). I do have a few small issues, ones that I think should be easily fixable with firmware updates;

- After doing a Pixel Refresh, and switching the screen back on, my Dell laptop stops charging. I then have to disconnect the USB C, reconnect again before it starts charging. Quite annoying, as removing the screen meeses up opened windows.

- The camera on this monitor seems to only be used for the Spatial Tracking for the audio. While a cool gimmick I guess, I leave it off as I find it worsens the actual audio quality (which is decent on the regular speakers). Nevertheless, I was shocked to find out that this camera does not do Presence Detection? For an OLED screen targeted at business/media use, this seems like a huge misstep. Especially since it can do presence detection, since if I move my head out of frame I get a notification about the spatial audio not working since all this presence detection is being done on monitor, if implemented, it should work with any PC, not ones sold by Dell. I use a Dell laptop for work, but I have a custom built desktop PC I use connected via HDMI as well, so it would be great if the Dell team could consider implementing decent presence detection to help the longevity of these panels.

Aside from that, excellent job Dell team! I hope to use this monitor for a long time, and will be considering another Dell monitor in the future :)

DELL-ChrisM2 · Answer

* What Dell laptop model?* Does this happen when NOT doing Pixel Refresh and simply turning the S3225QC Off, then back On? * Presence Detection seen in some Dell monitors requires an add-in component module for its built-in webcam. The S3225QC does not feature a built-in webcam. The S3225QC only has Position Sensor which is not a webcam.

krishal99 · Answer

@DELL-ChrisM2​ the laptop is a Dell Plus 16 PB16250.   I can confirm the same behaviour if I switch the display off and on again - no charging until I replug into the laptop. I understand the camera on the camera cannot be used as a webcam, but regardless there is a camera there. It can detect position so its also safe to assume it can detect presence. It seems like a huge missed opportunity not to have the feature if the hardware is capable of it, especially on an OLED monitor which will eventually suffer from burn in.

DELL-ChrisM2 · Answer

PB 16250 TB4/USB-C port --> S3225QC 1.0 m USB-C to USB-C cable --> S3225QC middle USB-C upstream port

* Open the S3225QC Menu --> Input Source
* Change Auto Select to Off
* Check select USB-C 90W
* Change Options for USB-C to Always Switch
* Exit the S3225QC Menu and retest powering off, then on

krishal99 · Answer

@DELL-ChrisM2​ Hi Chris, Unfortunately that did not resolve the issue - however while trying turning the monitor on and off a few times, I noticed on the second 'reset' the monitor starts charging the laptop as expected. This happens regardless of the settings, so I still think it may be a firmware issue.

krishal99 · Answer

I would also like to add that this applies not only to the USB C 90watt port - I have a phone charger often connected to the front port on this monitor (the retractable one) and if I 'reset' the monitor or run a panel refresh, it stops working also.

DELL-ChrisM2 · Answer

@krishal99​ Click the blue 'Get Help Now' on the right to start a private live chat session. Share with them the private Service Tag, issues, this thread link, and all of your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.

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S3225QC, bugs

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