SB522A, stopped working with macOS, #2

Question

Hello! I have a 'Dell Slim Conferencing Soundbar - SB522A' in my setup using a MacBook Pro that used to work seamlessly until now. I used to connect to the SB522A through my monitor and be able to control answer Teams calls and mute/unmute microphone. But with no changes to the setup the SB522A just stopped being recognized by the MacBook Pro / teams. The white led is not on anymore and when joining a call there is no sound/mic available and the green and red LEDs are off too. Am I missing any recent update? Is there anything I can do to troubleshoot this issue?

Carlos4GS · Answer

I tried to plug it in directly to the Mac instead of the monitor and it has the same behavior where nothing works. I plugged it in to a PC directly and through the monitor and everything works as expected. So Im wondering if some kind of update was released that removed Mac compatibility or if someone knows if I need to tweak some configuration on my Mac to make it work again

DELL-Chris M · Answer

The online SB522A drivers page only shows Windows Operating system 8/10/11 compatibility. So Dell cannot know why it worked on macOS and now why it does not work on macOS. Start a new thread on the Apple Forum and ask those users for advice.

The online SB522A Usage and Troubleshooting Guide also only mentions Windows Operating system.

LP33 · Answer

Mac Users, please see: 'Dell sb522a sound bar not working on Mac OS' https://discussions.apple.com/thread/254448659

CCSPartners · Answer

New soundbar firmware was issued December 2023 that may help you. Firmware Version 3.08.9, A02

rarmellini · Answer

@CCSPartners​ did it solve the issue?

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SB522A, stopped working with macOS, #2

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