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11997
September 25th, 2018 19:00
SE2717H, horizontal lines
I have this Dell monitor SE2717H and it all of sudden started showing horizontal lines, coming from the bottom, covering the whole screen. Tried different computers, different HDMI cables, even different video cards, nothing. It also shows when I did the self-diagnostics (without any HDMI connected). Is there anything that can be done? :(
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DELL-Chris M
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September 26th, 2018 06:00
You did not state that you did the "power cable/power button reset"?
* Disconnect all cabling from the SE2717H (including the power cable)
* Press and hold in the power button for 10 seconds
* Reconnect only the power cable to the SE2717H
* Run the stand alone Built-in Diagnostics, page 40
* If the lines appear while running the test, the monitor is faulty
andersnr
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September 26th, 2018 13:00
Hi Chris M,
Sorry I didn't mention that, I did disconnect all cabling, including power, pressed and held in the power button for 10 seconds, then reconnected the power cable (I saw this on another board).
I did the stand alone Built-in Diagnostics as well (also saw on another board while searching for my issue).
The lines did appear during the built-in diagnostics, I could see them clearly.
Since this narrows down to a faulty monitor, what are my options? I bought it around end of 2016/beginning of 2017.
Thanks!
andersnr
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September 26th, 2018 13:00
My mistake, I see the link on "faulty" now, thank you!
andersnr
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September 26th, 2018 14:00
Hi Chris M,
I am checking the warranties on SE2717H - and it says 3yrs, but mine (not even 2 years) it says expired, why is that?
andersnr
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September 26th, 2018 14:00