Ok, I'll have to double check the packaging, the sound bar came in a little brown box just big enough for the bar itself. Maybe the adapter was in the monitor box. Thanks for your reply
No, that monitor does not have the Sound Bar Power jack. That is why you got the AX510PA Sound Bar with Power Adapter. So you could plug the power adapter into a wall jack.
Send me the following in a private message - Name: Email Address: Shipping address: Phone number: Monitor Order number: Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear: SoundBar Order number:
I recently purchased an AX510PA however the item shipped without the Power Adapter and customer service reps are telling me it's not suppose to be included. I specifically selected the AX510PA rather than the AX510 because my monitor (E228WFP) does not have a power pass through connection. Is the AX510PA the correct soundbar for my monitor, and if so how is suppose to be installed without a power adapter ?
They are incorrect. Re-contact Order Support for your country. Point them to this post which has a link to the AX510PA which shows under Highlights, "Includes power adapter". They should send you another one.
seegusrun
2 Posts
0
December 9th, 2009 07:00
Ok, I'll have to double check the packaging, the sound bar came in a little brown box just big enough for the bar itself. Maybe the adapter was in the monitor box. Thanks for your reply
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 9th, 2009 07:00
No, that monitor does not have the Sound Bar Power jack. That is why you got the AX510PA Sound Bar with Power Adapter. So you could plug the power adapter into a wall jack.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 9th, 2009 09:00
The invoice should have a part number by the Sound Bar. What is it?
DELL-Chris M
Community Manager
•
56.9K Posts
0
June 17th, 2010 08:00
Send me the following in a private message -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
SoundBar Order number:
gkg37b
1 Message
0
June 17th, 2010 08:00
I recently purchased an AX510PA however the item shipped without the Power Adapter and customer service reps are telling me it's not suppose to be included. I specifically selected the AX510PA rather than the AX510 because my monitor (E228WFP) does not have a power pass through connection. Is the AX510PA the correct soundbar for my monitor, and if so how is suppose to be installed without a power adapter ?
DELL-Chris M
Community Manager
•
56.9K Posts
0
June 17th, 2010 23:00
They are incorrect. Re-contact Order Support for your country. Point them to this post which has a link to the AX510PA which shows under Highlights, "Includes power adapter". They should send you another one.