SP2009W Web Camera Help

Question

Hello, I was hoping someone could assist. I run Vista on a Studio 540S I just spent the last few hours wrestling with trying to start up the webcam built into the SP2009W monitor. I have installed the driver that is required, but when I attempt to install the application, both from the website and from the CD, I get the error 'Please ensure the USB cord is connected into your computer', which it is. I've unplugged and replugged the cord several times, but still receive this error message. Could anyone provide any assistance? Thank you!

DELL-Chris M · Answer

The monitor USB uplink cable should not be plugged into the PC front USB ports. Try it in all four of the rear USB ports.

Kndle · Answer

Hi Chris,

The USB port is plugged in the back of my PC. I tried all four ports and none of them worked -- and I know they all work because I tried my keyboard and mouse in the ports to make sure.

I appreciate the help!

Sincerely,

Kendall

DELL-Chris M · Answer

Disconnect/reconnect the other end of the monitor USB uplink cable into the bottom of the monitor to make sure it seats fully.

Monitors

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