Unsolved
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27594
January 24th, 2015 12:00
U2412M, grey horizontal lines
S/N: CN00FFXD742614724NLS A01
Computer: Desktop computer
OS: Windows 8.1.
GPU: Asus GTX970 STRIX
Available outputs: DVI-D
Used outputs: DVI-D
Cable: Default, came with the monitor
Issue: After 3 months of usage I noticed faint horizontal grey lines across the screen. The majority is at the top, a few in the bottom. Run the monitor self-test, all cables unplugged and the lines were still there, very well visible against grey background, unnoticable against other color backgrounds. Here (link to imgur) is a picture from the self-test. Monitor purchased from a reseller.
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DELL-Chris M
Community Manager
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January 28th, 2015 05:00
The monitor is over 6 months old, manufactured on July 2, 2014. So the reseller had it for 3 months before you bought it. Since it failed the self test, get it replaced.
* Go back to the top of this Monitor Forum
* Open, "My 24" or smaller monitor does not have a Service Tag?"
einarr
2 Posts
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January 28th, 2015 06:00
Already contacted Dell on the phone and sorted it all out. Thanks!