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68548
January 4th, 2014 06:00
U2414H, Text Fuzzy
I have a U2414H monitor that I am driving with an AMD Radeon HD 5450 via HDMI. At the highest resolution, text is fuzzy. If I back off the resolution one click, text looks fine.
Mike
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DELL-Chris M
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January 4th, 2014 16:00
eznoh,
* What specific make/model HDMI cable are you using?
* Press the monitor Menu button to bring up the OSD (On Screen Display)
* Go to Other Settings
* Go to Factory Reset
* Choose Reset All Settings
* Retest both HDMI ports on the bottom of the monitor
eznoh
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January 5th, 2014 09:00
None of that helps, I suspect the graphics card. I'm sorry you locked the E-mail technical support thread, that's more of a problem. The monitor does not have a "Service Tag" but you can't get email tech support without a "Service Tag".
Mike
DELL-Chris M
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January 5th, 2014 12:00
Correct. To use email support you must have a service tag number. Since you do not, you must call into order support, 8006249897. Press 0 to get someone. Then you would provide all the data below if you ever needed a monitor exchange.
Save the invoice from the reseller or store. Based on the purchase date on that invoice, we will warranty the monitor for 3 years from your purchase date. If you ever need a monitor replacement, you will need to contact Customer Service (not Technical Support) for your country. You will provide to them via email or fax a picture or PDF of the original invoice showing us the purchase date, and your information. If you lose the original invoice, we will not warranty the monitor. So you would provide the following data to the Customer Service representative if you ever need a monitor replacement:
Brick or Online Store:
Purchase date:
Monitor model:
Monitor 20 digit PPID serial number:
[Your]
Email address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Issue: