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July 26th, 2021 19:00
U2417H, black screen when moved
Every time I move the monitor, the screen will turn black and show me no signal, the only way to fix this problem is to re plug in the AC power connector severely time. This is pretty annoying, I can't move or rotate monitor when ever I want.
Any way to fix this?
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DELL-Chris M
Community Manager
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July 27th, 2021 06:00
What is the build date on the rear label? Perhaps the power cable is no longer fitting tightly in the socket so when you move the monitor, the power cable loses its connection. Consider testing another power cable. It uses the standard 3 prong 125V.