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1993
February 1st, 2017 13:00
U2515H, randomly stuck in Powersave Mode
Hi, I need some help. My dell U2515H monitor randomly goes into powersave mode and wont come out of it no matter what I do. I always end up having to restart my computer and its annoying when I have work being done. I've done a hard reset and a factory reset but it still occurs.
S/N: CN-0X48H6-64180-5CK-0ERL-A02 (Built December 20, 2015)
Computer: Custom built with an AMD 6-Core processor
GPU: Radeon RX480
Output: Display port from GPU to mini-dp on monitor
Cables: USB 3.0 upstream, and webcam
PC Powerstate: Balanced, PCIE Link State: Off
Resolution: 2560x1440@60Hz
Bought it off a friend but it was purchased directly from Dell New Zealand in April.
Any help is appreciated. Thanks.
Robert P (retired)
6 Operator
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9.4K Posts
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February 2nd, 2017 06:00
Hi Mckayng,
Thanks for posting.
Here is some information you may find helpful:
http://dell.to/2kXvAy8
MckayNg
2 Posts
0
February 2nd, 2017 13:00
I've tried that before it didnt work either. DP1.2 has been enabled all the time but still occurs.
Robert P (retired)
6 Operator
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9.4K Posts
0
February 3rd, 2017 04:00
Since I'm unable to find much documentation relating to the particular issues you're posting about, I have limited ability to assist you here. Perhaps contacting Tech Support may be better for you. Thanks.