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23172
September 4th, 2013 11:00
U2713HM backlight bleed / yellowish bottom left corner
Firstly I did not buy directly from dell so I don't know how this effects returns. I received my monitor within the last week. I have back-light bleed on my monitor that can be seen in grey / black images. It is noticeable during the day. I do also have quite visible cross hatching on white / light grey backgrounds but my bad camera wouldn't be able to show that so I didn't try. I will add some pictures but I don't have a very good quality camera with me, only my phone so its hard to take any pictures but I tried. Please ignore the white dots as they appear to be something to do with my camera :/ All with 70 contrast. 100 brightness. I have an A01 revision manufactured in April 2013. Thanks for any advice or help,
Rob.
50 brightness
Dark - 100 brightness
Dark 50 brightness
EDIT:
The requested pictures at factory defaults.
DELL-Chris M
Community Manager
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56.9K Posts
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September 4th, 2013 11:00
Rob-cook,
You must set the contrast to 75 and the brightness to 75 which are the factory defaults. Dell monitors do not have 100% backlight uniformity specification. If this is unacceptable to you, contact the seller and return it for credit. We cannot credit you since you did not buy it from us.
DELL-Chris M
Community Manager
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56.9K Posts
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September 5th, 2013 15:00
Knowing the Dell policy, I cannot exchange this. My advice, return it to the reseller. Then buy new from us to get the latest revision.
Rob-cook
3 Posts
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September 4th, 2013 12:00
Here are the pictures at default settings. I don't expect it to be uniform but it can clearly be seen in moderate light, at as low as 50 brightness (and lower to be truthful).
After a lot of research on this forum and others, the panel change in monitors after May 2013 greatly improved the exact issues I am having.
EDIT:
Is there a chance of getting a replacement? I really like this monitor but the level of backlight bleed in the bottom left corner is very distracting.
Thanks,
Rob
Rob-cook
3 Posts
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September 6th, 2013 04:00
Its a bit odd that dell seems to be aware of the problem but won't replace these items.
I will however take your advice and will return the item.
If this is the acceptable level of backlight bleed for dell monitors I won't be buying another and will buy another brand with the hope that they will have stricter quality control.
Thanks for your help, Rob.