I have the exact same problem, also Windows does not detect it as an HDR monitor. I don't see any firmware updates on the download page for this device. Will Dell release a patch for this?
How can your issues be the same if you cannot even enable Smart HDR in Windows?
When using non-HDR content like the standard Windows Desktop, HDR should be Off in the monitors Menu and in Windows Display Settings * Change the monitor Menu- Display- Smart HDR to Off * Right click on Windows Display Settings * Switch HDR and advanced colors to Off
When using an HDR compatible Game or HDR compatible Movie, HDR should be On in the monitors Menu and in Windows Display Settings * Change the monitor Menu- Display- Smart HDR to On * Right click on Windows Display Settings * Switch HDR and advanced colors to On
Dell may or may not be able to fix these issues with a firmware update. They've released one to beta testers, but it creates as many new issues as it solves. When/if Dell publicly releases a firmware update *and* you can find a half dozen or so data points indicating which issues the firmware update improves and which new issues it creates.
Hello, I was refering to the flickering. I can enable HDR on the monitor, but it makes no difference on Windows. On windows it's still showing as "Not compatible".
DELL-Chris M
Community Manager
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July 24th, 2022 05:00
carlosfvp,
How can your issues be the same if you cannot even enable Smart HDR in Windows?
When using non-HDR content like the standard Windows Desktop, HDR should be Off in the monitors Menu and in Windows Display Settings
* Change the monitor Menu- Display- Smart HDR to Off
* Right click on Windows Display Settings
* Switch HDR and advanced colors to Off
When using an HDR compatible Game or HDR compatible Movie, HDR should be On in the monitors Menu and in Windows Display Settings
* Change the monitor Menu- Display- Smart HDR to On
* Right click on Windows Display Settings
* Switch HDR and advanced colors to On
ferris-aquatic
1 Rookie
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July 24th, 2022 04:00
Dell may or may not be able to fix these issues with a firmware update. They've released one to beta testers, but it creates as many new issues as it solves. When/if Dell publicly releases a firmware update *and* you can find a half dozen or so data points indicating which issues the firmware update improves and which new issues it creates.
carlosfvp
2 Posts
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July 24th, 2022 20:00
Hello, I was refering to the flickering. I can enable HDR on the monitor, but it makes no difference on Windows. On windows it's still showing as "Not compatible".
I can share a video of what I mean https://youtu.be/S3RNtyRfvLI
DELL-Cares
Moderator
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July 25th, 2022 23:00
Hi,
We haven't heard from you. May I know if you have tried the above-suggested steps?