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September 2nd, 2013 20:00
U3014, Power/Menu Button Problems
Normally I would not be posting in a form for this kind of problem but apparently it is impossible for me to contact technical support. Both service tags on my monitor don't seem to register on this site for trying to send an email. Customer support also seems to be unavailable as well. So hopefully I can get some help here. I have a problem with my Dell U3014 monitor in which the menu buttons and the power button freeze up pretty much every single day. My main problem is I can't turn the monitor off. I used to be able to hold the power button down and the monitor would turn off after a few seconds but even that doesn't work anymore. I have had this monitor for a couple of weeks now, not too long. Has anyone else had this problem before? I am using the DVI-D cable that was packaged with the monitor. Any help would be appreciated. If anyone needs any further information just let me know. Thanks.
DELL-Chris M
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September 3rd, 2013 06:00
rja89,
Send me a Private Message. Click my blue DELL-username and then click "Send a Private Message". Provide the following information -
Name:
Email Address:
Shipping Address:
Phone Number:
Dell Monitor Order number:
Dell Monitor Service Tag Number:
Monitor 20 digit alphanumeric PPID serial number:
campin
3 Posts
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January 27th, 2015 22:00
I have two U3014 monitors. One works flawlessly. The other frequently goes catatonic after powering on or switching video mode (e.g. DPMS). I submitted a service request and the refurbished replacement had the same issue.
After extensive experimentation, I discovered that the monitor worked if I connected it to an EMI/RFI power strip plugged to a DIFFERENT electrical outlet. It is VERY susceptible because it wouldn't work if I plugged the power strip into the same electrical outlet.
For the record, I'm also using the dual-link DVI.