2 Posts
1
1344
U3219Q, error installing DDM
I recently purchased a Dell U3219Q (Firmware M3B107). When I try to install DDM (Version 1996 or 1995) I get an error (Dell Display Manager error - This program requires a Dell supported monitor and connection, and compatible display driver.). The U3219Q is connected via DisplayPort to a AMD MSI RX 5700 XT Gaming X+ 8GB video card in a home built computer (ASRock Z390 Phantom Gaming X Motherboard, Intel i9-9900KS CPU, 32GB RAM) running Windows 10 Pro 1903. The video card driver is AMD 28.20.13002.133. Any help is resolving this error would be appreciated.
imrindc
2 Posts
0
March 9th, 2020 16:00
DDM installed and is now working.
* I uninstalled the video card drivers (Microsoft AMD 28.20.13002.133 driver)
* Restarted the computer
* Installed the video card drivers from the AMD website (Version 28.20.15015.1007)
* Restarted the computer
* Installed DDM from the Dell website (Version 1995 and then updated to Version 1996)
* Restarted the computer
swamped207
425 Posts
0
March 4th, 2020 01:00
Post the DDM diagnostic report - while holding down the SHIFT key, right-click on the DDM system tray icon and select "Save diagnostic report" from the popup menu.