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October 7th, 2023 16:18
U3219Q, message, No USB Type-C Cable
Dell U3219Q
Hey,
I have a U3219Q and I love it. However, two weeks ago it randomly rejected any input and said "No USB Type-C Cable". Nothing in the setup had changed. I use a MacBook pro with OS X 14.
To see if we could narrow down the issue, I used my iPad and my partner's Lenovo and we also tried with another Thunderbolt 4 cable. No success.
The monitor still powers my computer, so clearly the thing is connected, but it won't display anything.
Any thoughts how to resolve this?
Thank you!
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DELL-Chris M
Community Manager
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October 7th, 2023 22:40
The U3219Q 3 year warranty expired May 1, 2023. Try this =
* Disconnect every cable (including the power cable) and device from the U3219Q
* Press and hold the U3219Q power button for 8 seconds
* Reconnect to the U3219Q only the power cable and the USB-C cable and retest. If still no picture, replace it