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3 Posts
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443
August 24th, 2021 01:00
U3415W, not finding source after sleep, off, screen saver
Hi,
On Windows 10, the screen is set to turn off after 5 minutes of inactivity. When waking back up by touching the keyboard or mouse, the U3415W doesn't show anything unless I manually re-select the Input Source, which is tedious and annoying. This issue was introduced last year and wasn't here before. What might be the resolution?
Best regards,
Shimmy
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DELL-Chris M
Community Manager
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November 10th, 2021 07:00
Our users will need more data before they can assist =
* What PC model?
* What video card?
* What operating system?
* List everything plugged into the U3415W
* Factory Reset the U3415W in Menu- Others and retest
weitzhandler
3 Posts
0
November 10th, 2021 07:00
Hi,
After the computer wakes from sleep or after screen has been turned off for a while, the screen shows its now signal error and fails to automatically discover signal coming from HDMI source.
I'll have to turn the screen off and on, or re-select the HDMI source again for it to explicitly find the correct source.
Best regards,
Shimmy
weitzhandler
3 Posts
0
November 10th, 2021 11:00
Hi Chris and thanks for your quick reply,
HDMI connection directly to screen using onboard connection, no other devices are plugged.
Factory reset didn't resolve the issue.