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925
September 30th, 2020 05:00
U3419W, blank screen on two inputs
Hi,
I am suffering from the same fault on my U3419W. In summary, the U3419W goes blank when using it on a USB Type-C source and another source. I am running the latest firmware and I have reset the U3419W. The above case seems to have no resolution, could Dell please clarify?
Thanks
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AusMonitor
8 Posts
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October 2nd, 2020 14:00
I experienced the same issue. See this.
DELL-Cares
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September 30th, 2020 23:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
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27.6K Posts
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October 1st, 2020 01:00
Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.
TurboEng
2 Posts
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December 5th, 2020 11:00
Do you have a shortcut to get this firmware? I'm struggling with tech support and don't really want to spend an hour troubleshooting with them when I know what the problem is.
Thanks, Jason