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July 31st, 2018 01:00

U3818DW, Apple, USB Type-C, signal search issue

Hi,

I have had my U3818DW monitor for about 3 months and I love it. But the last two weeks, I noticed that when my MacBook went to sleep, the U3818DW started searching for USB-C signal and with that also woke the MacBook from sleep. When this happened like three to four times, the macOS will crash and restart with the error "WakeOnSleepError" something like that. So I search your site and found the M3B103 firmware. Mine was M3B102. The release note said to fix this issue, so I applied the patch using my Windows laptop, everything went fine. But even after the firmware update, the issue is still there on the MacBook, and even worse then with the M3B102 firmware since now it will start searching for a USB-C connection directly after the U3818DW goes to sleep and continue do to so over and over again, never ending. I even tried setting the input to always be USB-C and not AUTO as it is by default, but same issue. So I googled some more and found some more posts in your forum where you said you didn't support Apple computers using this monitor. So I thought I should try my Dell Latitude 5580 laptop that also has USB-C, and it was the same issue there. So I guess its not a PC or Mac thing, it must be something else in the U3818DW firmware. I have tried to factory reset the U3818DW. I have had the power cable unplugged for 24 hours (at least). I have tried two different USB-C cables. Nothing seems to fix the issue. So is there any new firmware being developed or is there any way I can get the old M3B102 firmware since that seemed to work a lot better for me, even if the USB-C signal search issue was there also, it was a lot less frequent.

Best regards,

Andreas

Community Manager

 • 

54.5K Posts

February 22nd, 2019 07:00

 

All can see here that the proprietary Apple hardware, operating system, and drivers were never tested/validated by Dell. So any support for our monitors with Apple must come from other Apple users on their Forum.

3 Posts

February 22nd, 2019 09:00

I'm having the same issue with a macbook pro 2018 15" , it is frustating that Dell doesn't care about Apple users.

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