Unsolved
1 Rookie
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1 Message
0
19
January 12th, 2026 22:40
U3824DW, can't install DDPM driver
We have a user that has
- Monitor - Dell U3824DW
- Laptop - Surface Laptop for Business 7th Edition with Intel
- Processor - Intel(R) Core(TM) Ultra 5 236V (8 virtual) (X64)
- Webcam - Logitech C920 HD Pro Webcam
The camera keeps flickering when user is in Teams or Zoom call. We installed all the possible drivers except DDPM, as it keeps failing install.
Getting error: Installation failed - DCS (1603)
Camera works perfectly fine when plugged in directly to laptop. This suggests the issue is monitor?
Maxd1
1 Rookie
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76 Posts
0
January 13th, 2026 00:43
https://www.dell.com/community/en/conversations/productivity-software/ddpm-20116-install-error-1603/67fe3c917b8f8542af94a498
GauravSyst
2 Intern
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274 Posts
0
January 13th, 2026 09:12
Well ensure you're downloading from the official Dell Support website,
DELL-ChrisM2
Community Manager
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698 Posts
0
January 13th, 2026 13:21
For direct Dell Technical Support Monday through Friday, Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U3824DW Service Tag with them and all your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.
Data you will need to get from the user =
* List all video out ports on the Surface
* How is the user connecting the U3824DW (HDMI 1/HDMI 2/DP/USB-C) to the Surface using which ports and cables?
* Has the user tested the Logitech C920 HD Pro Webcam on all five U3824DW USB-A ports?