Unsolved
5 Posts
0
1640
August 27th, 2021 05:00
U4021QW, DDM problem
Hello,
I am hoping you can help. I have the following monitor and its great except since I received it I have not been able to get the DDM (Dell Display Manager) to work. I have pretty much searched every forum, googled everything I can think of, downloaded and re-installed many times but its just not working for me.
Your assistance is highly appreciated.
Troubleshooting =
- Dell DDC/CI is enabled.
- Latest display driver from the graphics vendor Intel is installed.
- No docking stations or cable extenders or converters between the monitor and the graphics port. It’s a direct HDMI cable from the monitor to the laptop.
- Laptop is not DELL.
- The cable is not damaged. I am using the one that is shipped with the monitor.
| DDM Version |
| Device Manager Details |
| DDM Error Message |
| Diagnostic Report Details |
| Diagnostic Report, generated 08/27/21 (10.0.19043) Copyright (c) 1995-2021, EnTech Taiwan. Version = 1.52.0.2054 OS = 10.0.19043.2 x64 Mechanism = 3 Account = Administrator Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe" //////////////////////////////////////// Configuration settings: DriverError = Dell U4021QW=Intel LastRC = ExpandConstant = Invalid command EApolicy = 2000 2000 2000 2000 2000 2000 LastCheck = 0x0000AD91 LCID = 0x00000809 EnumErrorCount = 0x00000000 HintShown = 0x00000001 //////////////////////////////////////// 15:12:01.162...Log opened 15:12:01.184...WinOS = 19043 15:12:01.275...LanguageID = 0809 0809 0409 15:12:01.303...Build = 1.52.0.2054 15:12:01.303...Windows handles = 00020182 00010108 00010186 15:12:01.306...OS monitor sleep timeout value = 600 ms. 15:12:01.306...Applied DPI = 96-144 15:12:01.306...VM = 0 15:12:01.308...Registered DDM popup hotkey = Shift+Ctrl+D 6044 15:12:01.311...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024 15:12:01.312...Registered application window hotkey = Shift+Ctrl+Ins 602D 15:12:01.319...Remote asset management = 1 15:12:01.319...Remote registry service state = 4 15:12:01.465...WMI service state (unless firewalled) = 1 15:12:01.682...DMA = 3 15:12:01.690...Starting enumeration 15:12:02.352...Skipping unsupported device MONITOR\LGD04E0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010 15:12:02.352...1. DEL4203.GBLBT83 on Intel(R) HD Graphics 520 15:12:02.352......Monitor model = Dell U4021QW 15:12:02.352......Monitor assignment = 1 15:12:02.352......Adapter name = \\.\DISPLAY1 15:12:02.352......Monitor name = Dell U4021QW (HDMI1 5K2K30) 15:12:02.352......Vendor ID = 8086 15:12:02.352......GPU driver = igdumdim64 30.0.100.9862 15:12:02.352......Flags = 00000005.00000003 15:12:02.352......Display tag = 22CD8002 15:12:02.352......Monitor handle = 00010001 15:12:02.352......Monitor screen area = 0,0 x 3413,1440 3413x1440 15:12:02.368......Monitor work area = 0,0 x 3413,1400 3413x1400 15:12:02.370......Monitor scaling factor = 150% 15:12:02.370......Raw EDID = 00FFFFFFFFFFFF0010AC03424C303332131F0103805D2778EA52F5B04F42AB250F5054A54B00714F81008180A940B300D1C0D100E1C0CD4600A0A0381F4030203A00A1883100001A000000FF0047424C425438330A2020202020000000FC0044454C4C20553430323151570A000000FD001856198C3C000A2020202020200222 15:12:02.859......Error: communicating via DDC/CI (0xC0262589) = An operation failed because a DDC/CI message had an invalid value in its command field 15:12:02.860......Error: failed to obtain output mask from display driver 15:12:05.863......Error: communicating via DDC/CI (0xC0262589) = An operation failed because a DDC/CI message had an invalid value in its command field 15:12:05.863......Error: failed to obtain output mask from display driver 15:12:11.332......Error: communicating via DDC/CI (0xC0262589) = An operation failed because a DDC/CI message had an invalid value in its command field 15:12:11.332......Error: failed to obtain output mask from display driver 15:12:11.332......Discarding unsupported display: DEL4203.GBLBT83 on Intel(R) HD Graphics 520 15:12:11.394......Check the OSD, cables, and the Intel 30.0.100.9862 display driver for DDC/CI support (0xC0262589) 15:12:11.411......Status = 00000000 15:12:11.413...Ending enumeration 15:12:11.419...New=DEL4203.0002 15:12:11.422...Video power down timeout = 600 15:12:11.422...User session connect 15:12:11.441...Display powered ON 15:28:51.264...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ 15:28:51.265...Dump: Windows device enumeration 15:28:51.282...Display adapters: 15:28:51.282.....1.Intel(R) HD Graphics 520 - PCI\VEN_8086&DEV_1916&SUBSYS_8174103C&REV_07\{4d36e968-e325-11ce-bfc1-08002be10318}\0001 15:28:51.282...Monitors: 15:28:51.282.....1.Dell U4021QW (HDMI1 5K2K30) - MONITOR\DEL4203\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002 15:28:51.282.....2.Generic PnP Monitor - MONITOR\LGD04E0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010 15:28:51.282...Visible monitors = 1 15:28:51.282...1.DeviceName = \\.\DISPLAY1 15:28:51.282.....DeviceFlags = 00000005 15:28:51.282.....DeviceString = Intel(R) HD Graphics 520 15:28:51.282.....DeviceID = PCI\VEN_8086&DEV_1916&SUBSYS_8174103C&REV_07 15:28:51.282.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{BC74F103-02A1-11EC-BA0A-484520C87651}\0000 15:28:51.282.....a.MonitorName = \\.\DISPLAY1\Monitor0 15:28:51.282.......MonitorFlags = 00000002 15:28:51.282.......MonitorString = Generic PnP Monitor 15:28:51.282.......MonitorID = MONITOR\LGD04E0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010 15:28:51.282.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010 15:28:51.282.......Raw EDID = 00FFFFFFFFFFFF0030E4E0040000000000190104A5221378EAE035A3554F9C270D50540000000101010101010101010101010101010160D100B4F0703E803C24350058C21000001A958B00B4F0703E803C24350058C21000001A00000000000000000000000000000000000000000002000C33FF0A3C96271F4E9600000000E7 15:28:51.297.....b.MonitorName = \\.\DISPLAY1\Monitor1 15:28:51.299.......MonitorFlags = 00000003 15:28:51.300.......MonitorString = Dell U4021QW (HDMI1 5K2K30) 15:28:51.300.......MonitorID = MONITOR\DEL4203\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002 15:28:51.300.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002 15:28:51.300.......Raw EDID = 00FFFFFFFFFFFF0010AC03424C303332131F0103805D2778EA52F5B04F42AB250F5054A54B00714F81008180A940B300D1C0D100E1C0CD4600A0A0381F4030203A00A1883100001A000000FF0047424C425438330A2020202020000000FC0044454C4C20553430323151570A000000FD001856198C3C000A2020202020200222 15:28:51.300...2.DeviceName = \\.\DISPLAY2 15:28:51.305.....DeviceFlags = 00000000 15:28:51.305.....DeviceString = Intel(R) HD Graphics 520 15:28:51.305.....DeviceID = PCI\VEN_8086&DEV_1916&SUBSYS_8174103C&REV_07 15:28:51.305.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{BC74F103-02A1-11EC-BA0A-484520C87651}\0001 15:28:51.305.....a.MonitorName = \\.\DISPLAY2\Monitor0 15:28:51.305.......MonitorFlags = 00000002 15:28:51.305.......MonitorString = Generic PnP Monitor 15:28:51.305.......MonitorID = MONITOR\LGD04E0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010 15:28:51.305.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010 15:28:51.305.......Raw EDID = 00FFFFFFFFFFFF0030E4E0040000000000190104A5221378EAE035A3554F9C270D50540000000101010101010101010101010101010160D100B4F0703E803C24350058C21000001A958B00B4F0703E803C24350058C21000001A00000000000000000000000000000000000000000002000C33FF0A3C96271F4E9600000000E7 15:28:51.305...3.DeviceName = \\.\DISPLAY3 15:28:51.305.....DeviceFlags = 00000000 15:28:51.305.....DeviceString = Intel(R) HD Graphics 520 15:28:51.305.....DeviceID = PCI\VEN_8086&DEV_1916&SUBSYS_8174103C&REV_07 15:28:51.305.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{BC74F103-02A1-11EC-BA0A-484520C87651}\0002 15:28:51.305.....a.MonitorName = \\.\DISPLAY3\Monitor0 15:28:51.313.......MonitorFlags = 00000002 15:28:51.313.......MonitorString = Generic PnP Monitor 15:28:51.314.......MonitorID = MONITOR\LGD04E0\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010 15:28:51.314.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010 15:28:51.314.......Raw EDID = 00FFFFFFFFFFFF0030E4E0040000000000190104A5221378EAE035A3554F9C270D50540000000101010101010101010101010101010160D100B4F0703E803C24350058C21000001A958B00B4F0703E803C24350058C21000001A00000000000000000000000000000000000000000002000C33FF0A3C96271F4E9600000000E7 15:28:51.315...Total number of monitors enumerated = 4 15:28:51.315...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ |
| OSD Info |
| OS build Version |
XPS_Man
5 Practitioner
•
2.4K Posts
0
August 27th, 2021 07:00
Dell mostly have Intel Driver version 26.x.x.x and 27.x.x.x for their computers. So just an assumption your Non Dell computer having a higher Intel Driver may be the root cause ( I can be wrong)
As I have seen in past, the error comes to 2 main reasons. Incompatible monitor and non functioning drivers.
Download a copy of Intel HD Drivers from your Computer manufacturer's site
Ensure machine is connected to internet
Go to Device manager > Display adapter > Intel HD graphics. Uninstall it
Reboot and first Let windows load the driver. You can check in device manager if Intel HD graphics is showing up again or not. If it does test the monitor.
If it doesn't install the Intel HD graphic driver you had downloaded.
boduhaish
5 Posts
0
August 27th, 2021 07:00
Thank you,
I have downloaded and rolled back to many versions i can find starting from year 2017 as well as installing the one that is in the manufacturer's site (an older version - 21.20.16.4821).
If someone tells me which version is compatible, then we can start the root cause.
The machine and driver manufacture said we are good, check your monitor manufacture.
Basel.
boduhaish
5 Posts
0
August 31st, 2021 02:00
Greetings,
Does anyone know how to solve this issue or My HP laptop is the problem ?
Just to inform, it is a HP Spectre x360 Convertible with the following specs:
swamped207
3 Apprentice
•
426 Posts
0
August 31st, 2021 03:00
This kind of thing - broken DDC/CI support - happens all too frequently with Intel driver releases. All you can do is wait for a newer driver that fixes the issue, or a roll back to an older driver that is really WHQL compliant.
(Note that you are using a beta driver, but I don't suppose that makes a difference.)
boduhaish
5 Posts
0
September 6th, 2021 07:00
Does anyone know how to solve this issue or My HP laptop is the problem ?
boduhaish
5 Posts
0
September 12th, 2021 04:00
Just updated the driver from the beta version to the official released one by Intel and still DDM software failed to communicate.
Details:
1- Provider Intel Corporation
2- Version 30.0.100.9864
3- Date 8/20/2021
Message:
1- Error: communicating via DDC/CI (0xC0262589) = An operation failed because a DDC/CI message had an invalid value in its command field.
2- Error: failed to obtain output mask from display driver.
3- Discarding unsupported display: DEL4204.GBLBT83 on Intel(R) HD Graphics 520. Check the OSD, cables, and the Intel 30.0.100.9864 display driver for DDC/CI support (0xC0262589).
My conclusion is that this monitor software does not support processors such as Intel® Core™ i7-6500U with a graphics card such as Intel® HD Graphics 520 and unfortunately it was not stated by DELL in their web site.
Both manufacturer (HP and Intel) stated that this is a third party software and therefore it is out of their support.
on the other side, DELL could not solve the issue or at least confirm what graphics card versions are compatible. Be aware before purchasing such monitor.
Basel.
XPS_Man
5 Practitioner
•
2.4K Posts
0
September 12th, 2021 07:00
At this point I would suggest you give up DDM and look for alternatives,
https://alternativeto.net/software/dell-display-manager/
Both Dell and HP would decline support, calling it third party product
swamped207
3 Apprentice
•
426 Posts
0
September 12th, 2021 09:00
I have a Intel desktop with HD530 graphics connected to a U3219 monitor via HDMI, and it works with DDM. The driver version is 27.20.100.8681. I also have an HP Spectre laptop with HD515 graphics, and it too works but its the 13" model and only has USB-C output.
I let the Intel DSA update the drivers on the HD530, which it did to 30.0.100.9864 and that also worked fine over HDMI.
Anyway, try connecting the HP directly to the U40 using a USB-C cable. If it works, then you've isolated the issue to the HDMI implementation on the HP.