Ultrasharp 2407 Problem with Component Input and HD Box

Question

I have a Moxi HD cable box hooked up to my 2407 Ultrasharp monitor through the component inputs. Every week or two the color goes insane. I'll only be able to see a solid pink screen or sometimes the picture just has two colors (blue and green or pink and green). Unplugging the monitor for a few minutes usually fixes this, but I feel like I shouldn't have to do this since I paid good money for the monitor. Is there a permanent fix for this or does 2407 have trouble with HD cable signals? Should I return the monitor?

Message Edited by JeffTheFuzz on 06-28-2007 11:44 AM

DELL-Chris M · Answer

JeffTheFuzz, Do you have another device (DVD player) to check on the 2407 components?

JeffTheFuzz · Answer

No matter what device I plug in, it still has the same effect.  I have been using Soft MCCS to fix the problem.  But I have to keep continually doing it all the time because the problem recurs every couple of weeks.  It's pretty annoying and I was just wondering if there is some way to fix it permanently.

DELL-Chris M · Answer

JeffTheFuzz,

That is an odd issue if multiple devices are doing it.

If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896. They will need the following information -
Monitor 20 digit PPID number
Name, address, phone, email address
Order number
Issue
Troubleshooting done

Monitors

Ultrasharp 2407 Problem with Component Input and HD Box

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