Solved!
Go to SolutionUP2716D, cannot power off using button?
After many years of flawless operation, my UP2716D just the other day became unresponsive in pressing the power button to turn it off. I tried a variety of different button pressing techniques without success, including one posted back in 2016 that suggested lightly sliding one's finger across the button left to right. I am hesitant to try a power recycling of the UP2716D for fear that it might not come back on. Any suggestions from the community on how to resolve this issue? Many thanks in advance for your help.
DELL-Cares
Moderator
•
27828 Posts
•
700 Points
190
0
Posted March 7th, 2022 07:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
Moderator
•
27828 Posts
•
700 Points
188
0
Posted March 7th, 2022 10:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
Bill H2
1 Rookie
•
4 Posts
178
0
Posted March 9th, 2022 08:00
Many thanks to those that responded to my post.
The issue has been resolved based upon the inputs in another related post. The solution was to un-plug the monitor and all connected cables. I waited about 15 minutes, meanwhile depressing the power button for a several minutes, and then reconnected all cables. The power button worked perfectly.