UP3214Q A02, Calibration and Multistream problem

Question

Hi all,

I have bought two UP 3214Q monitors. One of them is REV A02. I am using both on Mac OS X 10.10.3 using DisplayPort. I have the following problem during the calibration process. With the latest version officially available on the DELL homepage (1.5.3), the software recognizes the monitor and my i1 Pro profiler. On the tab measurement it doesn't show the calibration preset option! On my A03 (in a parallel thread yet not cleared). Is this A02 bug? Or just a problem withe software? How do I fix it? Something else: the display type is recognized as CCFL which it is definitely not. In the official i1 profiler software I'd choose White LED but I can't change it. Do you know how? Last, I thought that the Multistream problems would be shadows from the past A00 and A01 revisions. Still I am getting in 50% of my wake-ups only one half of the screen. I just have to turn of and turn on again, but it stinks! The A03 has not that issue! Do you know the problem? How do I fix it?

Thanks!

Sven

yumichan · Answer

It seems that OSX version of DCCS does not recognize your dell monitor so it is runing like a normal i1Profiler (no LUT3D), hence no CAL1 or CAL2. It should not have shown you some options in first screen (AdobeRGB,sRGB, Rec709,DCI-p3, custom combo box). Look in your home dir for some logs (I do not know the path for OSX log files)

Anyway, you DO NOT have a White LED monitor. You have a GBLED monitor ("RG_phosphor" spectral correction), NOT WLED.

TheRiddler1982 · Answer

Hi,

thanks for your answer. It seems both a bug in the DCCS and the A02 firmware as the A03 at least offers the calibration option and recognizes the monitor correctly (see my other A03 thread).

Do you know if Dell can patch the firmware or if there is a firmware for download available? As I have still the issues with the MST which annoys me most for the money I paid. And the A03 has none of the MST issues (so far).

Is there any beta DCCS version available? The last release if over a year old and not tested for Yosemite.

Thanks!

yumichan · Answer

There is DCCS 1.5.7 which gives support to UP2715Q, so use it (I think that it has OSX version), but Win version uses wrong non english localization texts. Download from UP2715Q support web.

AFAIK Dell does not offer firmware upgrades for their products.

TheRiddler1982 · Answer

Hi,

the UP2715Q does not offer any DCCS version for OS X :-(. It looks like that Dell has cancelled all OS X versions.

I'll try to create a ticket with Dell. Otherwise get an upgrade to A03. The monitor is only one week old.

TheRiddler1982 · Answer

Thanks! It was not on my regional site (Europe, Germany). I'll try it and give you feedback :-)

yumichan · Answer

It's UP2715K not Q. DCCS 1.5.7

TheRiddler1982 · Answer

I got the 1.5.7 update. See my comment in the A03 thread. I got a replacement from Dell with A03 firmware. At least the USB wake-up and MST problem is gone! I'll close the thread as the replacement has the same issues as the A03.

According to another thread, the 1.5.8 update will solve everything! I am just curious how long I have to wait for it.

Monitors

UP3214Q A02, Calibration and Multistream problem

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