VERY CONFUSED ABOUT SERVICE

Question

January 29th,  05   To Whom It May Concern:   I just bought a Dell LCD 1704FP Monitor.  Everything seemed fine until I tried the tilt (90o) option.  The screen tilts manually but the system stays put,  making one look sideways to read it.  I called tech support and spoke with 4 different techs by having to call 4 X's.  Finally the last tech said I needed to change my current video board,  he said I must call Dell sales.  I did call this morning and again had to dial in three different times as I was disconnected 2 X's and outright hung up on by the representatives.  One tech support rep. told me I could return the LCD.  I know I can return it but I wanted dell to help me make sure of what I need to do or get?  I have many dell products and have never experienced this.  My customer # is 196090551.  I am using a Dell 4100, 4700, and a 3000,  noe of them support this monitor 100%.  PLEASE HELP............

BigBrother · Answer

West Coast Connections,

It is important to understand that this forum is a "peer-to-peer" discussion forum. While Dell moderators occasionally jump in, they usually just keep track of the conversations to prevent flaming, inappropriate posts, etc... This is not a proper forum to get anything resolved with Dell. This is where other Dell users, customers and technicians can post questions and get answers from each other.

Your issue should be brought up either in a Customer Care forum or by calling Dell Customer Care directly. Since this is a public forum, it may not be advisable to publish your customer number, service tag number or any other personally identifying information on this forum.

As to helping resolve your problem -- Is my understanding correct that you have physically tilted the display 90 degrees and that you now want to tilt the image 90 degrees? Or do you need assistance in tilting the display back to normal? Please also provide the following information:

What model computer is this display attached to?
Which Windows are you using on this computer?
What video card is installed in this computer?

Steve

tomintx · Answer

In order to rotate the image you require either separate software, or if you have either Nvidia or a Radeon Video adapter, go to their respective control panels, there you will find the rotate or rotation tab. Options are there. If not, update your driver.  I believe also the later versions of Intel Extreme Graphics (on board video) driver also has rotation feature.  To access your control panel, right click the mouse in the open on the desktop, select Properties from the pop up menu. Select Settings tab, then the Advanced button.  Hope this helps.

TimothyBH · Answer

You can rotate the screen but your computer will have no idea you did it, so you have to go into your video drivers to manually rotate the screen, then rotate your display. Didn't any of the Dell help tell you any of this?   If you have an Intel Extreme Graphics board, then go into control panels and look for the Intel control panel. In there you should find an option to rotate the screen, I think it's a tab called rotation.   With Nvidia cards, go into display control panel, then the last tab named 'settings.' From there click the advance button at the bottom. Then find the Nvidia tab that has the name of your card. Then in the pop up menu on the left side of the window look for the option called NVRotate. This may be totally different if you have an older Nvidia card with even older drivers.   If you have an ATI card, I don't know the exact place for it but it should just about be the same steps of the Nvidia card, but the options for the video card might be split up into more tabs in the advance area instead of one like Nvidia does.   Let us know if this helped, and what exactly the Dell people did with you to troubleshoot before  concluding you need a new graphics board or returning it     Message Edited by TimothyBH on 01-30-2005 01:43 AM

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VERY CONFUSED ABOUT SERVICE

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