Unsolved
This post is more than 5 years old
4 Posts
0
1253
May 15th, 2006 15:00
backups failing for one server
When I try to run my backups on one of my clients I see the following error:
sudo savegrp -p -c 'clientname' 'Group'
05/15/06 15:30:19 savegrp: command 'savefs -s servername.com -c clientname -g Group -p -l full -R -v ' for client clientname exited with return code 1.
05/15/06 15:30:19 savegrp: job (15138) host: clientname savepoint: clientname:All had ERROR indication(s) at completion.
* client:All savefs: RPC error: Authentication failed or no valid authentication methods supported by both client and server
* client:All savefs: Cannot access nsr server `servername.com'
savefs clientname: failed.
05/15/06 15:30:19 savegrp: clientname:probe failed.
Here are the error messages I see in the server's daemon.log:
05/15/06 15:30:19 nsrexecd: SYSTEM error: An error occured when a client attempted to acquire credentials: error: "A daemon requested the information for a user session, but the user session was not found in the list of valid sessions" session number: 0:7, user id: (NONE).
05/15/06 15:30:19 nsrexecd: GSS Legato authentication from clientname.com failed...
05/15/06 15:30:19 nsrexecd: RPC error: Authentication error
Server platforms are Solaris 9, SPARC, networker version is 7.3.
sudo savegrp -p -c 'clientname' 'Group'
05/15/06 15:30:19 savegrp: command 'savefs -s servername.com -c clientname -g Group -p -l full -R -v ' for client clientname exited with return code 1.
05/15/06 15:30:19 savegrp: job (15138) host: clientname savepoint: clientname:All had ERROR indication(s) at completion.
* client:All savefs: RPC error: Authentication failed or no valid authentication methods supported by both client and server
* client:All savefs: Cannot access nsr server `servername.com'
savefs clientname: failed.
05/15/06 15:30:19 savegrp: clientname:probe failed.
Here are the error messages I see in the server's daemon.log:
05/15/06 15:30:19 nsrexecd: SYSTEM error: An error occured when a client attempted to acquire credentials: error: "A daemon requested the information for a user session, but the user session was not found in the list of valid sessions" session number: 0:7, user id: (NONE).
05/15/06 15:30:19 nsrexecd: GSS Legato authentication from clientname.com failed...
05/15/06 15:30:19 nsrexecd: RPC error: Authentication error
Server platforms are Solaris 9, SPARC, networker version is 7.3.
No Events found!
cfaller
96 Posts
0
May 15th, 2006 17:00
am assuming this client backs up to a different storage node or nsrserverhost, as you have referred to it just as a client.
check that networker on the client is running correctly....
i.e. nsrexecd processes
run rpcinfo -p from client to nsr server
run rpcino -p from server to client (can you see nsr ports...7937,7938 etc)
can you ping the short & fqdn to each other...
are their firewalls between these systems?
your using sudo, so if you can get root access and try to run a manual save and see how it functions...
# save -s nsrsvr -l full -v /var/tmp
increase -v to -vvvv if necessary to increase verbosity
ajew
4 Posts
0
May 16th, 2006 09:00
Things I should have noted.
We are in the process of migrating legato to a new server, and the client that was failing was the old server.
I had tried removing client and server packages from the client. Removing client from the server.
The "save" command worked fine from the client.
I discovered I needed to uninstall the LGTOclnt, move the old server's /nsr directories, and re-install the LGTOclnt. There must have been a leftover config file of some sort in there that was confusing the new server.