Cannot open save session with backup Server

Question

Hello everybody,

I had a new client with windows 2008 R2 and networker 7.3.4 where when i tried to run the disaster recovery saveset, it fails with the following error:

:DISASTER_RECOVERY:\ 39077:save: error, Automatically cancelling the save request. 'save' was unable to start the active session in 82191 seconds.

:DISASTER_RECOVERY:\

:DISASTER_RECOVERY:\ 5777:save: Cannot open save session with

Any solution ?

Bebo2k · Accepted Answer

Hi Mark,

Would you please provide the group log and the daemon.raw to check the causes of this error.

Also please check the system time and date on the client. If your system time is running with older date/time of that of backup server, the save will not get initiated giving this kind of error.

Thanks,

Ahmed Bahaa

Bebo2k · Answer

Hi Mark,Are you using really 7.3.4 on Windows 2008 R2 ? it is not a supported version of NetWorker client on Windows 2008 R2 ( Actually it is out of support as well from all the platforms )You have to upgrade your NetWorker Client to version 7.5.2 or higher to support the Windows 2008R2 operating system.Thanks,Ahmed Bahaa

MarkClarke1 · Answer

sorry for that Ahmed, my mistake, it is networker client version 7.6.3.4 , i missed the 6

Bebo2k · Answer

Please also check the following Powerlink KB article: http://solutions.emc.com/EMCSolutionView.asp?id=esg54039&usertype=C Thanks, Ahmed Bahaa

Bebo2k · Answer

Hi Mark,No problem, i thought it is a typo as well , so here we start troubleshooting As you mentioned it is a new installation and new client, it seems to be a connectivity or name resolutions issue, you have to test the communication, you can perform the following steps:Try to do the following from the backup server to the networker client ( using short name and FQDN name):•check hosts-file if you can find the client•ping •nslookup •rpcinfo -p If this all works, try to do the following from the client to the backup server ( using short name and FQDN name):•check hosts-file if you can find the backup server•check server file under the nsr directory if the backup server is added there•ping •nslookup •rpcinfo -p Thanks,Ahmed Bahaa

MarkClarke1 · Answer

Hello Ahmed, i checked the steps you mentioned, it was helpful to troubleshoot the connection between server and client but the same error still there. any suggestions ??

MarkClarke1 · Answer

SOLVED , there was a gap in time between backup server and client , once synchronize both on the same time , backup runs successfully. thank you Ahmed Mark

Bebo2k · Answer

Thanks Mark, Happy that your problem has been solved Ahmed Bahaa

NetWorker

Cannot open save session with backup Server

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