Hi Mark,

Are you using really 7.3.4 on Windows 2008 R2 ? it is not a supported version of NetWorker client on Windows 2008 R2 ( Actually it is out of support as well from all the platforms )

You have to upgrade your NetWorker Client to version 7.5.2 or higher to support the Windows 2008R2 operating system.

Thanks,

Ahmed Bahaa

sorry for that Ahmed, my mistake, it is networker client version 7.6.3.4 , i missed the 6

Please also check the following Powerlink KB article:

http://solutions.emc.com/EMCSolutionView.asp?id=esg54039&usertype=C

Thanks,

Ahmed Bahaa

Hi Mark,

No problem, i thought it is a typo as well , so here we start troubleshooting

As you mentioned it is a new installation and new client, it seems to be a connectivity or name resolutions issue, you have to test the communication, you can perform the following steps:

Try to do the following from the backup server to the networker client ( using short name and FQDN name):

•check hosts-file if you can find the client

•ping

•nslookup

•rpcinfo -p

If this all works, try to do the following from the client to the backup server ( using short name and FQDN name):

•check hosts-file if you can find the backup server

•check server file under the nsr directory if the backup server is added there

•ping

•nslookup

•rpcinfo -p

Thanks,

Ahmed Bahaa

Hello Ahmed,

i checked the steps you mentioned, it was helpful to troubleshoot the connection between server and client but the same error still there. any suggestions ??

SOLVED , there was a gap in time between backup server and client , once synchronize both on the same time , backup runs successfully. thank you Ahmed

Mark

Thanks Mark, Happy that your problem has been solved

Ahmed Bahaa