CIFS full backup OK, incremental fail

Question

Hello i have a problem with incremental backup of CIFS share. Full backup is ok (remote user and password is ok, backup command is 'save -v -D9 -o 'vss:*=off' Name of client is EMCPROXY, backup group is FS NDMP is not purchased log of incremental backup C:\Documents and Settings\banarp>savegrp -G FS 3:savegrp: Added 'backup.xxx.xx' to the group 'FS' for bootstrap backup 84078:savegrp: command 'save -D9 -o vss:*=off -s backup.xxx.xx -g FS -LL -m Emc proxy -a DIRECT_ACCESS=No -b VTL -t 1390596332 -o '\'RENAMED_DIRECTORIES:index_l ookup=on;BACKUPTIME:lookup_range=1390596332:1390596332;\'' -l incr -v -W 78 -N ' \\192.168.167.152\Data' '\\192.168.167.152\Data'' for client Emcproxy exit ed with return code 5 77562:savegrp: job (386211) host: Emcproxy savepoint: \192.168.167.152\Data had ERROR indication(s) at completion 90491:savegrp: Emcproxy:\192.168.167.152\Data failed. 90492:savegrp: Emcproxy:\192.168.167.152\Data will retry 1 more time(s). 83647:savegrp: FS Emcproxy:\192.168.167.152\Data See the file C:\Program Files\ EMC NetWorker
sr\logs\sg\FS\386211 for command output 84078:savegrp: command 'save -D9 -o vss:*=off -s backup.xxx.xx -g FS -LL -m Emc proxy -a DIRECT_ACCESS=No -b VTL -t 1390596341 -o '\'MODIFIED_ASOF_TIME:timeval= 1390596338;RENAMED_DIRECTORIES:index_lookup=on;BACKUPTIME:lookup_range=139059634 1:1390596341;\'' -l incr -v -W 78 -N '\\192.168.167.152\DMS-Scan' '\\192.16 8.167.152\DMS-Scan'' for client Emcproxy exited with return code 5 77562:savegrp: job (386213) host: Emcproxy savepoint: \192.168.167.152\DMS-Scan had ERROR indication(s) at completion 90491:savegrp: Emcproxy:\192.168.167.152\DMS-Scan failed. 90492:savegrp: Emcproxy:\192.168.167.152\DMS-Scan will retry 1 more time(s). 83647:savegrp: FS Emcproxy:\192.168.167.152\DMS-Scan See the file C:\Program Fi les\EMC NetWorker
sr\logs\sg\FS\386213 for command output 84078:savegrp: command 'save -D9 -o vss:*=off -s backup.xxx.xx -g FS -LL -m Emc proxy -a DIRECT_ACCESS=No -b VTL -t 1390596338 -o '\'RENAMED_DIRECTORIES:index_l ookup=on;BACKUPTIME:lookup_range=1390596338:1390596338;\'' -l incr -v -W 78 -N ' \\192.168.167.152\Users' '\\192.168.167.152\Users'' for client Emcproxy ex ited with return code 5 77562:savegrp: job (386212) host: Emcproxy savepoint: \192.168.167.152\Users ha d ERROR indication(s) at completion 90491:savegrp: Emcproxy:\192.168.167.152\Users failed. 90492:savegrp: Emcproxy:\192.168.167.152\Users will retry 1 more time(s). 83647:savegrp: FS Emcproxy:\192.168.167.152\Users See the file C:\Program Files \EMC NetWorker
sr\logs\sg\FS\386212 for command output 84078:savegrp: command 'save -D9 -o vss:*=off -s backup.xxx.xx -g FS -LL -m Emc proxy -a DIRECT_ACCESS=No -b VTL -t 1390596332 -o '\'RENAMED_DIRECTORIES:index_l ookup=on;BACKUPTIME:lookup_range=1390596332:1390596332;\'' -l incr -v -W 78 -N ' \\192.168.167.152\Data' '\\192.168.167.152\Data'' for client Emcproxy exit ed with return code 5 77562:savegrp: job (386214) host: Emcproxy savepoint: \192.168.167.152\Data had ERROR indication(s) at completion 90491:savegrp: Emcproxy:\192.168.167.152\Data failed. 83647:savegrp: FS Emcproxy:\192.168.167.152\Data See the file C:\Program Files\ EMC NetWorker
sr\logs\sg\FS\386214 for command output 84078:savegrp: command 'save -D9 -o vss:*=off -s backup.xxx.xx -g FS -LL -m Emc proxy -a DIRECT_ACCESS=No -b VTL -t 1390596341 -o '\'MODIFIED_ASOF_TIME:timeval= 1390596338;RENAMED_DIRECTORIES:index_lookup=on;BACKUPTIME:lookup_range=139059634 1:1390596341;\'' -l incr -v -W 78 -N '\\192.168.167.152\DMS-Scan' '\\192.16 8.167.152\DMS-Scan'' for client Emcproxy exited with return code 5 77562:savegrp: job (386215) host: Emcproxy savepoint: \192.168.167.152\DMS-Scan had ERROR indication(s) at completion 90491:savegrp: Emcproxy:\192.168.167.152\DMS-Scan failed. 83647:savegrp: FS Emcproxy:\192.168.167.152\DMS-Scan See the file C:\Program Fi les\EMC NetWorker
sr\logs\sg\FS\386215 for command output 84078:savegrp: command 'save -D9 -o vss:*=off -s backup.xxx.xx -g FS -LL -m Emc proxy -a DIRECT_ACCESS=No -b VTL -t 1390596338 -o '\'RENAMED_DIRECTORIES:index_l ookup=on;BACKUPTIME:lookup_range=1390596338:1390596338;\'' -l incr -v -W 78 -N ' \\192.168.167.152\Users' '\\192.168.167.152\Users'' for client Emcproxy ex ited with return code 5 77562:savegrp: job (386216) host: Emcproxy savepoint: \192.168.167.152\Users ha d ERROR indication(s) at completion 90491:savegrp: Emcproxy:\192.168.167.152\Users failed. 83647:savegrp: FS Emcproxy:\192.168.167.152\Users See the file C:\Program Files \EMC NetWorker
sr\logs\sg\FS\386216 for command output 3:savegrp: Group FS waiting for 1 jobs (0 awaiting restart) to complete. 7241:savegrp: nsrim run recently, skipping

ble1 · Answer

Officially, if there is option to use NDMP, then NFC/CIFS is not supported by support. Just to make aware

As you are backing up data which belongs to another machine, your save command (backup command) is missing -c and -L parameters. For -c use name of the machine where share is attached.

crazyrov · Answer

The backup exited with return code 5 which would mean that the NetWorker is not able to merge the index of full and incremental for some reason it thinks they belong to different sources or OS. For the incremental backups do you use a separate client configuration or are you using the same client configuration ?

Lucky85 · Answer

Hello Pavel,

Check logs in C:\Program Files\EMC NetWorker\nsr\logs\sg\FS\386213, if this doesn’t help you try to run backup command from client manually.

Save –s bckserver –l incr –D5 Z:\(sharename)

Regards

Lukas

nmc2 · Answer

Hi Pavel,

Have you tried level backup (level 1-9), does it fails?

When you run backup next time add this in the command -D9 (debug mode). It might have more error messages, which will help to troubleshoot better.

Regards,
Prajith

pba72 · Answer

Hi crazyrov full and incremetal backer are from the same client, what do you mean, why to merge fail ? Regards Pavel

pba72 · Answer

attached log file from client

pba72 · Answer

hi backup with level 1-9 fial too, log form client with -D9 switch attached. Regards Pavel

crazyrov · Answer

Why the merge fails is hard to say it might be thinking of the backup as from 2 different OS. I will go through the D9 output you have sent and suggest further.

crazyrov · Answer

Pavel,     Can you try a backup with the save operation as VSS:*=off ?

crazyrov · Answer

Can you rename the index folder for this client and try a backup? The exit code did point to have something to do with the index !

pba72 · Answer

hi is the same, only backup c:\users is ok, backup of share (unc path) fails

crazyrov · Answer

From D9 you sent does not say anything else as far as i can see. Do you see anything logged in the servers event viewer ?

ble1 · Answer

Just renamed? Without restart of backup server? I would suggest to stop for a moment. I still suspect what I said in first sentence so... it is pity you renamed it before with nsrinfo or nsrls you could check index, but my suggestion to you is:

1) in backup command of client add save -c -L

2) do full backup

3) do incr backup

And then we can take it from there.

pba72 · Answer

please which folder on windows os ? many thanks P.

pba72 · Answer

renamed on bacup server, no change :-(

NetWorker

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