Error Backup configuration Oracle/Networker7.5

Question

Hi everyone I have a problem to create Client Backup Configuration using the NetWorker Module for Oracle 5.0. I give to the wizard, the information for the backup, database username, Net Service name, generate the rman script, and in the last screen when I have to click 'Create' I receive the next screen with this error message: Storing credentials to the lockbox:      Operation Failed      Unknown error encountered while creating lockbox Undoing any previous Operations      Rolling Back      Successfully rolled back client 'nameserver' In /nsr/logs/daemon.raw I see this message: nsr Error encountered while creating lockbox: The system hostname key is missing from the lockbox. I don not see any register in the NMC --> 'Configuration' --> Lockboxes --> (nothing) Note: before this task was running correctly, but I have to reinstall the networker server and now I have this problem. Thanks for your assistance. - Angel

masonb · Answer

AngeLinux,

I believe you are suffering from a known issue (ref NW113839). I would open a Support call and request the hot fix.

Regards,

Bill Mason

SME - Advanced Technical Support

EMC Global Services

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coganb · Answer

This looks like a known issue concerning lockboxes with NMO - reference NW113839 - 'Lockbox unusable after Networker upgrade - client creation fails'. It involves a situation where the lockbox resource inside in NetWorker is deleted. This will be fixed in later NetWorker versions. In the meantime, you should be able to workaround this by deleting the lockbox for this client from the file system which would be in for example 'C:\Program Files\Legato\nsr\lockbox\[client_name]'. The problem is created by the fact that the lockbox resource no longer exists in NetWorker but exists in the file system. Let me know if this works.

-Bobby

AngeLinux1 · Answer

Thanks William Where can I search information about this known issue (ref NW113839) in powerlink?? in what link?? Thanks again - Angel

AngeLinux1 · Answer

Thanks Bobby This problem is with a NetworkerServer SP2, in Linux Server. I guess this is in /nsr/lockbox/[hostname_nwclient_oracle] I will find this directory and tell you the results Thanks -- Angel

masonb · Answer

Angel,

Powerlink will provide you with a solution soon but currently its not available to Customers as Bobby is still writing the content, which references the escalation but gives no details of what our engineers did. Usually escalation details are not made available outside EMC. It will detail what the symptoms are, why they are seen and what to do to resolve which may include a workaround or direct you to a specific Cumulative release of the software (we release interim software packages which contain hot fixes which have been verified to date) which has the hot fix within it or ask you to raise a support call to get the fix from us.