Exchange does not backup up

Question

Hey, I'm receiving multiple errors trying to backup an Exchange 2003-server: Here is an brief view of the log-file. Please help. Specialy look at the marked text. 4380] 06/04/07 12:38:47 Start time Mon Jun 04 12:38:47 2007[4380] 06/04/07 12:38:47 Computer Name: CS01-WPM User Name: WPM\administrator (administrator) [4380] 06/04/07 12:38:47 nsrxchsv_ese.exe Version: 5.0.0.315 Supporting Exchange 2000, Exchange 2003 and Exchange 2007[4380] 06/04/07 12:38:47 System Version: 5.2 Build 3790 Service Pack 1 [4380] 06/04/07 12:38:47 GetFileVersionInfoSize() error = 13 (0x0000000d). The data is invalid. [4380] 06/04/07 12:38:47 Command line:[4380] 06/04/07 12:38:47 'C:\Program Files\Legato
sr\bin
srxchsv.exe' -D9 -s bck01-wpm.corp.wpm.nl -g Default -LL -m cs01-wpm -o VSS:*=off -l full -q -W 78 -N MSEXCH: MSEXCH: [4380] 06/04/07 12:38:47 common\apputil(393): Version string: NetWorker nw_7_3_2_jumbo.Build.11 Network Edition/20[4380] 06/04/07 12:38:47 common\apputil(415): Version 7.3 for NetWorker Server bck01-wpm.corp.wpm.nl. [4380] 06/04/07 12:38:47 common\apputil(393): Version string: NetWorker nw_7_3_2_jumbo.Build.11 Network Edition/20[4380] 06/04/07 12:38:47 common\apputil(415): Version 7.3 for NetWorker Server bck01-wpm.corp.wpm.nl. [4380] 06/04/07 12:38:47 NetWorker Server Version: NetWorker nw_7_3_2_jumbo.Build.11 Network Edition/20[4380] 06/04/07 12:38:47 Console Code Page: 1252; System Default Locale: 1043; Master Flag: 1 (originally: 0) [4380] 06/04/07 12:38:47 Options:[4380] 06/04/07 12:38:47 Server: bck01-wpm.corp.wpm.nl [4380] 06/04/07 12:38:47 Client: cs01-wpm[4380] 06/04/07 12:38:47 Save set name: MSEXCH: [4380] 06/04/07 12:38:47 Pool: None[4380] 06/04/07 12:38:47 Group: Default [4380] 06/04/07 12:38:47 Level: full[4380] 06/04/07 12:38:47 Compress: False [4380] 06/04/07 12:38:47 Temporary directory: C:\Program Files\Legato
sr	mp[4380] 06/04/07 12:38:47 Operation type: Traditional [4380] 06/04/07 12:38:47 Performing an Exchange save operation; save level is Full (Legato Backup Level: full).[4380] 06/04/07 12:38:47 Parsing parameters from the command line... [4380] 06/04/07 12:38:47 Opening connection to NetWorker Server...[4380] 06/04/07 12:38:48 This NetWorker server has the following clients authorized for NetWorker Module for Microsoft Exchange Server: [4380] 06/04/07 12:38:48 cs01-wpm[4380] 06/04/07 12:38:48 Started PerfMon update thread (Id: 5432) [4380] 06/04/07 12:38:48 GetFileVersionInfoSize() error = 13 (0x0000000d). The data is invalid. [4380] 06/04/07 12:38:48 eseutil(100): prepare_ese server name: CS01-WPM[4380] 06/04/07 12:38:48 Preparing Microsoft Information Store on server CS01-WPM [4380] 06/04/07 12:38:48 Performance monitor update thread running[4380] 06/04/07 12:38:48 nsresesv(2923): Invalid Exchange version string: 6.0 assumed [4380] 06/04/07 12:38:48 svmain(1110): process_is_backup failed with status = 0x0000000d [4380] 06/04/07 12:38:48 Successfully closed connection to Exchange Server. [4380] 06/04/07 12:38:48 svmain(1145): end_is_backup failed with status = 0x0000000d [4380] 06/04/07 12:38:48 Stopping performance monitor update thread.[4380] 06/04/07 12:38:49 Performance monitor update thread terminating [4380] 06/04/07 12:38:49 Backup operation finished with errors. No savetime was sent. [4380] 06/04/07 12:38:49 Completion time Mon Jun 04 12:38:49 2007Thanks in advanceKind regards Antoine SchokkerMessage was edited by: antoineschokkerMessage was edited by: antoineschokker

antoineschokker · Answer

My latest version comes from powerlink. Build 418 is not available om powerlink, how to obtain this one?

Debug mode: The parameter -D9 is the debugmode, correct?

Additional information: on this Exchange Server was Outlook installed, we've de-installed outlook. Could it be some DLL related issue?

Message was edited by:
antoineschokker

ble1 · Answer

What NME version is that?

antoineschokker · Answer

Networker 7.3.2Networker Module for Microsoft Exchange Server 5.0Antoine Schokker

ble1 · Answer

Yes, but not run from server...the information gathered is not any bigger than the one from normal mode. You can find newer build either from ftp or support.

To be honest, I don't expect Outlook to remove dlls Exchange would use... so I think that should not be related to issue. Unless very same moment after Outlook was removed you started to experience issues.

ble1 · Answer

Strange as it seems as NW module does not understand what Exchange is talking back. Last module version is build 418 and since your release there have been few build releases so I'm not sure if this is bug or something else (top of my head)... try some newer build and if it still fails have it run in debug mode.

antoineschokker · Answer

I'm trying to downloads the 418-build from ftp.emc.com, but I cannot find it there. I'm logged in anonymous. Do you have another link for me to download the build.thanks.

dk3 · Answer

You should contact support to obtain latest exchange module.

paulo3 · Answer

One tip:
Do the exchange working correcly?

I found that some Exchange Module backup problems related to exchange not networker.
In one case after backup doesnt work checked the Exchange server with the
eseutil, after checked backup is working fine.
This issue can be if you have some problem with the stores.
You can easlily test it, if you can backup the stores with the ntbackup utility.
If it works without error, the Exchange is not the problem ...

RRR · Answer

Is this issue resolved by now or do you still need answers ?By the way: welcome to the forum !

antoineschokker · Answer

I lost track of this issue. Never seen the custumer

antoineschokker · Answer

I lost track of this issue. Never seen the custumer any more

RRR · Answer

Is that a good thing ?It can be a good thing.....What colour do you relate to Christmas ? Yellow....Yellow ?Snow is yellow !Snow is white !It can be yellow.....

NetWorker

Exchange does not backup up

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